Subway — Restaurant in Bluffton

EXTREMELY POOR CUSTOMER SERVICE!! Majority of the employees have the most negative and disrespectful attitudes. My husband went to pick up subs for us for dinner and asked if we could have a little more spinach on the sub and the female working cut her eyes at him and told him “no”. I had called earlier because I prematurely placed an incomplete online order and needed to cancel it. At first I was told I had to cancel it online (incorrect information according to the app I had to call the store to cancel), then I was told to just give the rest of my order over the phone and pay for the rest when I arrived (which I politely declined because then I would pay an extra 8 compared to ordering on the app), then an employee responded well I don’t know what you want us to do, and then was informed that there was no manager on duty to permit a refund. So, I had to become the manager on duty, instruct them not prepare the the ticket and that I would be in when a manager was on duty to receive a refund. I, of course, thanked them for their “help” because I’m not rude. I DO NOT recommend going to this location if you expect people that are being PAID to be in attendance to treat you like a PAYING CUSTOMER with basic...

Got to the store at 9:25 pm to grab a late dinner as we just got in town for our vacation, went to open the door and it was locked. The hours on the door said the store did not close until 10:00 PM. The worker behind the sandwhich bar did not look up at us as we knocked or answered the phone as we tried to call to confirm they were still open for us to get something to eat. Another customer pulled in and did the same thing, no answer, no help. You would think being one of the only places open at this time that they would be happy to help late incoming guests. Such a disappointing experience as a traveler and frequent...

This place is usually amazing, but I was told that something I could do on MONDAY night(11/18) at this store was not able to be done tonight(11/22). How was it able to be done Monday but not Friday of the same week? The woman was rude to me when I said I was able to do this on Monday so I didn't understand why I couldn't do it today. I did this all last year at MULTIPLE STORES ALL OVER when the ultimate cheesey garlic bread was offered and just again on Monday...so why am I all of a sudden not able...