Dunkin' — Restaurant in Boca Raton

If it was possible to give this place zero stars i would. I went through the drive through which was long as must Dunkins are, there was a woman outside taking orders who i told i did an online order with, after waiting 20 mins in the line i got my coffee, my boyfriend recently had a tooth pulled so i needed the lid without a straw when i asked the woman in the window she told me that the lid wouldn't fit and it wouldn't work, i said thats fine ill still take it. she gets mad and has to walk away " obviously she didnt want to go and grab it" she brings it back and what do you no? it fits perfectly. I drove off, my mistake on not checking my bag, but of course she forgot one of my food orders so now i have to go back into the drive through line where the lady working the line told me dunkin does not do refunds, i had places to be and didnt have time for this drive through line again. As to my own mistake was un able to go into the store as my baby was sleeping and who wakes a sleeping baby? plus this mom looked like a hot mess express. I waited in the line again for another 20 mins and the lady in the window gives me attitude when i told her that she forgot some of my food she told me i had just placed the order which is a lie as i have the order times on my phone. Never again will i go to this Dunkin, customer service TERRIBLE. employees RUDE. and food that i went back for of course was cold and tasted terrible. SAVE YOURSELF THE TROUBLE AND GO TO A...

I had a wonderful experience at the Dunkin' on 20th St in Boca Raton! From the moment I walked in, I was greeted by festive Halloween decorations, which created a fun and lively atmosphere. The store was clean, well-organized, and full of seasonal spirit, which made my visit more enjoyable. The staff were friendly and efficient, ensuring that my order was prepared quickly despite the busy rush.

As for the coffee, it was just what I expected from Dunkin'—fresh, flavorful, and exactly to my liking. I ordered my usual, and it was made perfectly, with the right balance of flavors. The service was smooth, and I appreciated how the staff maintained a positive attitude throughout my visit.

Overall, the combination of great coffee, quick service, and festive decorations made this a delightful stop. It’s always nice to visit a place that not only serves good food and drinks but also takes the time to create a welcoming environment. I’ll definitely be returning, especially during the holiday season when they clearly go the extra mile to make customers...

The service was poor I had to repeat my order five times she wouldn't let me finish what I wanted kept interrupting me each time. Then when I got out there I asked her how much is a large coffee instead of a medium? She said I don't know and I'm like well I want to know to buy this product is she says you want me to look it up in a studio way and I go yes please I want to spend money here I want to know how much something is and I just laughed to myself and said wow. Then I got my order which was wrong it wasn't late ice which I said three times and I got the food order and there were no napkins so I'm like can I please have some napkins there's not in here and she gots Duty again and gave me like 8 napkins what you sandwiches so I was very upset and I drove away and then realized getting down the street that she didn't give me a straw and I was late for work so I couldn't go back. No wonder the 10 cars took 25 minutes today normally 10 cars takes 15 minutes the last two days that I went there the other...