Donut Palace — Restaurant in Bogalusa

Went to the one and only Donut shop in my hometown this past weekend with my family when I went home to visit... we wanted to eat breakfast with the family before heading back to Texas and since it was Labor Day, The Donut Palace on Superior ave was the only "non-fast food" place open. We had 7 adults and 3 toddlers with us (my 2 grandbabies and one of my sister's grand babies). The guy who waited on us at the counter was rude and looked annoyed that we were even there to begin with. We sat down inside to eat after ordering and receiving our food....of corse the toddlers get sticky and messy with the donut icing so my sister asks if there was somewhere she could take the kids to wash their hands... she was told no! No Public Restrooms! Which was no problem because they sold bottle waters and we were going to wet some napkins and clean the kids hands etc. My sister grabs a bottled water from the self serve water cooler and was walking back to our table to clean the kids and the guy working the counter starts yelling at her that she needed to pay for the water and saying she was stealing the water and she needed to pay, over and over; which she was planning to do so once her hands were clean and she could reach into her pocket to get the money out to pay. The guy was really rude and kept yelling that she was stealing and needed to pay for the bottled water. So my sister said never mind, she didn't want it because he was being rude and he was accusing her of trying to steal something she wasn't and that he wasn't giving her a chance to get cleaned up to pay. My sister was standing about 2 feet from the counter and tossed the bottle of water onto the counter and walked off. The water rolled off onto the floor on the other side of the counter. The female employee came out from the back and picked up the bottle of water and threw it at the 3 kids sitting at the table across the room and almost hit my 2 year old grand daughter. Needless to say... 💩 hit the fan... my sister amd my daughter and son n law redecorated a little bit before they left.... I left a review on their social media account and they responded by saying that the bottle of water did not hit the child and that their security video shows that she did not hit the child when she threw the bottle at them and admitted to throwing the bottled water at the kids and saying its ok because she didnt hit the child and she has video proof she didn't hit the child. Which was her admitting a second and third time to throwing the bottled water at the kids. When i asked her to post the video so all her other customers could see her throwing the bottle at the toddlers, they deleted my review and blocked me from their site. Everyone needs to know that these people who run this place thinks its ok to throw full, unopened bottles of water at 2-4 year old children. Then think they did no wrong because they didn't hit the child with the bottle.

All this happened because they didn't give my sister a chance to clean her hands to dig the money out of her pocket to pay for a bottle of water before yelling at her and accusing her of stealing.....how can you have an eating establishment that allows customers to go inside and sit down to eat but not have a restroom or a place to wash your hands... especially while serving sticky messy donuts??!! At least supply wet wipes or something For the kids!!! Too bad its the only donut shop in that town.... this one little incident and my venting post will do no damage to their business for their actions against children. #Bogalusa #TheDonutPalace #orsomething #uncalledfor #donutshop...

Very very rude! Try’s to rush a family ordering. No where to wash babies hands once they eat rude when ask if they have somewhere to wash hands no restroom. I have never been treated that way there until the new people started running it. I tossed a bottle of water on counter and it fell on the floor and the lady picked it up and threw it across the room and almost hit my 2...

I will not visit an establishment that throws water bottles at children, or near them out of anger. What an embarrassment too the family that had to endure your blatant attack on them. You need to show a little more patience and cooth when dealing with customers. I'll make sure to skip out on donuts from...