Noodles Pho U — Restaurant in Bolingbrook

Why was the restaurant closed before it was supposed to be? I've worked in different facets of the restaurant and hospitality industry, and this is by far one of the worst things I've come across service wise. As a business, this is unacceptable. There is nothing that excuses shutting down half an hour early (or perhaps sooner than this) when you still have orders that were already paid for and awaiting pick up. It's essentially stealing, pure laziness, and horrible staffing/management.

I placed an order at the Bolingbrook location today around 8:30 pm. At 8:45 pm, I got a call from them saying they were out of ice cream and was offered a smoothie. Okay no big deal, that's nothing to fuss about, so I took it. There was no notification (e-mail or verbal) of any other problems with my order, nothing saying that my order was ready, or any implication that they would be shutting down early, so I left five minutes later expecting to be in and out of the restaurant with my food.

I got there shortly after 9:00 pm to find the lights off, the door locked, and another confused customer. After looking around to see if maybe someone was inside, I tried calling multiple times with no response. I even tried knocking on the door. Still no answer. The website says they close at 9:30 pm. The sign on the door says 9:30 pm. I even called the Lombard location to confirm that I had the right closing time, and sure enough I was right. In the ten minutes it took for the restaurant employee to call me, and for me to drive to the restaurant, everyone had left... Before closing. It doesn't matter if it's dead on a Tuesday night or a busy Friday dinner rush. You wait until the last order is filled and delivered before packing up! It's part of the industry! What, were they waiting for me to pay for my food so that they could make it and take the order for themselves?

Where was the food that I spent roughly $40 on? Clearly not in my hands, nor did it magically appear in my stomach because I'm still hungry and quite angry at this point. It was a waste of time trying to navigate the god awful system they have for online orders, a waste of gas and time going to their so called establishment only to be faced with this nonsense, and a waste of more time because now I will be calling my credit card company to dispute the charges. I got no food, so why would they get my money? I'd rather order elsewhere in town or make the drive to H-Mart or Mitsuwa.

You are a restaurant. The basic definition of your job is to feed people and provide them with service in a hospitable manner. Clearly you've failed at...

Non authentic and overpriced! I’ve never had worse pho. I ordered the “Pho Tai” which means it’s supposed to come with rare and a non fatty cut meat of beef. Instead, I got cooked fatty beef. They labeled it rare on the menu and has a cooked version as well. When I called, they said they stopped serving rare beef 4-5 years ago.

First of all, it was my first time there so there was no way I could have known that. Second of all, it needs to be removed from the menu as they clearly do not serve a dish that they want to appear to serve because it’s typically the most popular Vietnamese soup noodle dish. Third of all, the people there are not Vietnamese so they should not be serving Vietnamese food anyway as it’s clear they don’t know how true Vietnamese food is supposed to be made. Finally, the soup tasted like watered down canned beef broth with a hint of aniseed. It was not only flavorless but the fatty meat they put with it tasted old.

Icing on the cake was I also ordered the shrimp spring rolls which they called summer rolls. They used old lettuce that tasted bitter and didn’t add basil leaves which is a key ingredient. The shrimp also tasted a bit stale. The worst $20 ever spent!

I am surprised that they averaged almost 4 stars and guessing that the people who rated them were either being nice or didn’t really know how authentic Vietnamese food is supposed to taste. For those who want good Vietnamese food, DO NOT buy from this overpriced and falsely...

We ordered dinner from here for the family, looked good and the reviews seemed ok on Grub Hub. We were so hungry we all dug in and I started to noticed the combination fried rice didnt look right, the rice looked old and oddly dark. The meat too, the beef looked old. My wife had a pho soup and she immediately after eating got sick, was in the bathroom all night with the runs.

I ate Orange Chicken which tasted fine and the Combination fried rice. Shortly after I extremely sick, I was vomiting and had the runs as well.

I was shivering, had headache and stomach cramps and couldnt keep anything inside of me. I was unable to sleep at night. Im not sure what they did to the food, if it was old, rotten or just sat out. But we were in bad shape. Luckily Our kids did not eat this, otherwise I may have been at their throats after I felt better.

I had such a bad experience, that I will probably never each Chinese or Vietnamese food again.

Would highly recommend you not eat from this...