LongHorn Steakhouse — Restaurant in Bolingbrook

We like this chain of restaurants due to their steaks and combos, that is why we travel to so many of it's locations, yet, yesterday I have experienced the worst treatment purely because of their policy: move older people in favour of a young family with an unruly child or even better, DO NOTHING ABOUT IT.

The staff was only looking as the family of 3 arrived near us (while we were having our meal in a restaurant probably only 20% full mid week just before lunch time) and the young child kept kicking the bench, which in turn vibrated the bench I was seating, in our separee, while playing with a ball and running around when the ball would fall around in the restaurant. Is this a restaurant or a playing ground?

Sick with several medical problems I had the whole meal disturbed hoping this family would tell the child to stop or the waiter or manager would do something.

I could take only a few bites of my steak and made signs to the waiter to bring a takeaway box from the distance, as he was busy with 'very important stuff' all of a sudden then I decided to ask the family to do something about the child, hoping will stop with all the kicking. As I was returning from the toilet, walking very slowly with dizziness, I noticed this very short, fat man following me equally slowly and as my husband went to the toilet himself, the short man came from the cubicle next to us to shout at me in poor English: 'if you are not happy with my child, go away'.

I could not believe what I was hearing: We were there way before they arrived We did not disturb anybody while everybody was looking at them, thankful probably they were not near them To abuse me because I was alone now and treat me with such disrespect because I am a woman? Would he do the same to an older, sick woman from his community for example?

The waiter still avoided our area, so I had to ask him from the distance to call the manager (arrived after 10min of further wait as we were about to leave), who turned out to be the same young guy who seated us at that table.

Clearly: a. the manager does not know what he is doing, despite being apologetic while explaining him our experience - he could have easily sat the problematic family in a corner of the restaurant where they could have played around with the ball and kick the chairs as much as they could b. the restaurant was still massively empty, proof the staff had the time to notice the problematic family yet chose to do nothing c. the manager further said they normally move people if there is a problematic family even if they are well into their meal - why not move the problematic abusive family or simply ANTICIPATE the issues a child might create. Why chose to move decent people somewhere else? d. I doubt they had a strong conversation with them as I asked the manager to do upon us leaving - expect this problematic family to abuse you, especially if you are a woman, in any other restaurant in the area. Is not like these guys start educating their child and change over night respecting other older human beings who might have lots of medical problems yet might contribute to the society more than them!!!

Shame on the manager/waiter for not taking action. And yes, the waiter still received the...

Worst experience we have EVER had at a restaurant. Server was unfriendly, and rude. While ordering burgers she asked us "what temperature," we wanted them cooked at. My fiancé responded with "160," which was the answer to exactly what she asked and is the temperature for medium well. She became aggravated and said "sir, I just need you to tell me what temperature you want it cooked to!" He stated that he answered her question. She became more irritated and asked again so he said "I already answered that but if you're asking HOW I want it cooked, it's medium well." She didn't smile, didn't apologize, nothing and left the table after finishing taking the order. A while later, the food came out and my fries were barely warm so I told her. Instead of leaving the almost cold fries for me to munch on with my burger, she handed me an empty plate and made me scoop them off my plate with my hands (we had no silverware) and give them back to her. I said "can't I just get new fries that are hot?" She told me I could but I'd have to give her the ones I already had, leaving me to eat my burger and fries separately as she rudely informed me "you'll be waiting at least 4 minutes for fresh fries so you know." Now at this point I am aggravated so I asked for a manager. I explained it was my fiancé's birthday and we had stopped in for lunch, only to be extremely disappointed. I explained everything that took place. All she did was say she's sorry and she will talk to her. Nothing to make up for our experience, no dessert for him for his birthday, no taking the drinks (we only had pop) off the bill or anything. I was so upset, I ended up reaching out to corporate. They sent me a gift certificate, which I appreciated. A while later, I received an email from the manager, Samantha Grooms, asking for my phone number so she could discuss the situation with me, stating she was horrified at what took place. This was about 10 days ago, and I have not received a call from her. About three days ago I emailed her back stating I had not heard from her and wasn't sure why she even reached out if she had no intention of actually calling. No response to that either. In a nut shell, if you're looking for a mediocre meal with poor service, from a chain with employees who do not care, this is your place. If not, I suggest...

9/25/24 3rd review. 4.5☆ Just had a delightful and delicious dinner! Server was Nicole. She was very good and allowed us to have a slow, restful dinner. We weren't rushed at all. Drinks and food were good. Hubby's steak a little too red (took away half a star!) but all was mostly good and delicious. Dinner time during week does not have any kids so it was nice and quiet, not like last time with uncontrollable kids. But that's a parent problem for allowing it. I don't blame LongHorn! We will be back.

2nd review for Longhorn 3 stars for October, 2022-recently went for dinner again and had parmesan crusted chicken. While dinner was still good, portions were smaller. No veggies on plate. Also, restaurant didn't look as clean. Alot of families were there with uncontrolled and loud children. Parents seem to ignore their kids, even their little ones in highchairs. The floor was a mess with napkins, food thrown by kids, drinks spilled. Busboys try to clean and sweep but pieces of paper, etc still under table. Kids misbehaving is not Longhorns fault but it is a problem. In the future, if parking lot full of "family type" vans, I will go somewhere else.

July, 2022-Went to Longhorn for dinner with family. I had Parmesan crusted garlic chicken and it was delicious! I know not many people go to a Steakhouse and have chicken! But it was probably the moistest pieces of white meat chicken I have ever had! Not only that, there was so much on my plate between the chicken, potatoes, veggies that I had a whole meal to take home. I will be back, Longhorn! Nice job! And the restaurant was clean and sanitized after each diner. They take the clean-up seriously. They...