H. B. Snallygaster's General Store & Cafe — Restaurant in Bolivar

We went because they had a 5-star rating w/ 60 reviews. The service was beyond awful. My sons lemonade was served in a fractured glass that shattered while he was drinking; replacement drink? Nope, not even offered. Would you like a refill of your water glasses? Nope, not even offered. 20-minutes after ordering appetizers (which was 20-minutes after arriving), we were then told they were out of 2 of the 3 appetizers. And don't even think about trying to order a 2nd beverage during your extremely elongated stay -- it's like trying to hail a taxi in Harpers Ferry. The only saving grace (a 2-rating instead of a 0- or 1-rating) was the pork w/ Risotto. They apologized for the service (they knew it was bad even w/o us complaining) & offered a discount. Nice gesture, but the damage was done; the real fix would be better service, especially on a Friday night. Definitely will NOT...

Tried to eat here and even got seated, but then two other groups that came after us were waited on before us, which really pissed us off. I was a server years ago and the one thing that you never do is wait on another table, let alone two tables, before a table that was seated first. We were never even greeted by our server, nor were drinks even offered. That is just bad customer service. Drove by about 30 minutes later, on our way to another restaurant, after walking around downtown for a bit and by the amount of vehicles parked outside, I'm sure they could've cared less that we walked out. I don't know if the food is good or bad, but the inside was...

First I want to preface this by saying the food was incredible and the staff were very friendly and courteous. However, although we were seated immediately and provided water, it took around 15-20 minutes for someone to come take our order, then, an additional ~25 minutes for us to receive our appetizer (a cheese plate).

As we were waiting for our appetizer, we saw another couple abruptly leave, expressing frustration that they had not even had their order taken.

Although the food was exceptional, we would not consider returning if it would mean a...