Dunkin' — Restaurant in Bonita Springs

Several issues with this place, starting with the “temporarily closed” notification online, but it is not. It is open and running. It should actually permanently close as the management is clearly lacking any sort of customer service standards. I went to the drive-thru today and ordered a simple green iced tea, with NO ICE. I was handed a drink that was slightly more than 3/4 full and when I asked for them to fill it with more tea I was told they were not allowed to fill a drink when the order included “NO ICE”. I asked for a supervisor who told me that it was her decision to not fill drinks to the top, when customers asked for NO ICE. Really? Okay, then I am no longer going here, and will go to the Starbucks, 1/2 mile up the road. The supervisor’s attempt to justify her reason was quite weird and didn’t make sense. She said that by removing ICE, it changes the recipe for the process. I responded that tea is made with tea bags and hot water!!! Her policy reflects poorly and will continue to filter downwards to the employees and onto the customers! Too bad!! I have been a customer of Dunkin Donuts since age 5,, I tried and tried my best to remain a customer, however the lack of corporate oversight and lack of standards is too far along and now imbedded into the culture of poor management and ownership of the franchises. To lose a long time customer because of an additional 1/4 tea, is not what I expected as I entered that drive-thru...

I visited this Dunkin’ location on December 14th at 8:10 a.m., and unfortunately, it was one of the worst service experiences I’ve ever had. I came in to grab a latte and a doughnut, expecting it to be a quick visit. Despite several employees being behind the counter, it took quite a while for anyone to acknowledge me. When I finally placed my order, I waited far longer than necessary—31 minutes total—while other customers who arrived after me were served and left.

The communication throughout my visit was poor. My latte ended up in the mobile order section with no explanation, and when I asked if it was mine, I realized it had been made incorrectly. The staff had to remake it, but even after it was ready, it sat on the counter while I repeatedly asked if I could have it. Each time, I was told to wait, even though it was clear the drink was done. When I finally received my coffee at 8:41 a.m., the doughnut I ordered was also incorrect.

I understand the staff may have been busy, but this experience reflected a lack of organization, poor customer service, and no sense of urgency. I attempted to call the store later to address the issue, but no one answered the phone. Overall, this visit was extremely disappointing, and I hope management takes steps to improve service for...

You know what it's like getting up early for work. You scheduled enough time to pop into your local place and grab a coffee to go.

Imagine my surprise when I was not even greeted by the voice in the box. Instead in a tone that I felt was too loud for even the afternoon, I was solicited for a donation to a local children's hospital. Would you like to donate $2 to blank blank blank?

At the start of a morning I don't know that this is the right approach without even a greeting or allowing me to place an order first. I've never seen anyone do this.

What's worse when I said something about is this the way you greet people in the morning, not one but two angry voices came across the little box in an undiscernable collaboration of people complaining to me.

Here's what I did and I wish more people would adopt this policy. I wrote up my window and left, knowing at this early hour one of them had to be the manager but did not consider that I might be placing $100 order.

This is not a matter of bad service, and they may have had a really good reason for wanting a donation, but the delivery and timing and then their reaction of getting mad at the customer who only wanted to start their morning in a calm and...