Iguana Mia Mexican of Bonita Springs — Restaurant in Bonita Springs

I don’t write bad reviews unless it’s really horrible, mostly because I would feel bad. I do not feel bad about this one, every word of this is true! I have to let you know this place has the worst customer service! If I could rate it a zero I would. I didn’t even get a chance to eat the food nor be in the atmosphere or experience the table service, but will let you know about the hostess/possibly manager experience. I went to get a table for 3, 2 of us were there, the third was coming from work and was meeting us there. The hostess would not see us because all parties were not present. I said ok even though the third-party was 3 miles away, which is what I told her, but she still wouldn’t seat us. I go to the bar outside and get a drink for $15. My third-party drove up as I received my drink, I don’t think I would have received a drink at my table if I had a table at this point. I went inside to get a table and was told they could not seat me because there was no more menus. I don’t get this. This is the worst customer service I have ever experienced in my entire life on top of it the very tall man that was helping the hostess escalated the entire conversation by saying with a raised voice “ma’am we have no menus we cannot seat you” with a very mean look on his face. Well this was very welcoming! 🤪 I was appalled and disgusted how they were treating me! I don’t know who the manager of this place is but the staff needs customer service training. Obviously, they have had customers that were not happy with this practice because he was ready to scold me! I walked out, rather than to continue a useless conversation with any of them! This was the worse service I have ever seen in my entire life. Yes, the place was packed, but I would not eat there if I was given free meals for my entire lifetime! Be warned if you’re going to have dinner here you have to have everyone from your party present in order to be seated. I understand that this is a rule and have experienced that before, but not having enough menus!! There were tables available so this Doesn’t even make sense to me. I could’ve ordered by looking online. In any event, I had to dump out my $15 drink and leave hungry. I would avoid this place, there are plenty other places to go to that will happily seat you and serve you with kindness...

If I could give IGUANA MIA six stars I would! This is hands-down the best Mexican restaurant in Bonita Springs and the Naples area. Value + service + delicious = sooo happy!

My journey started with a friendly greeting by a Laura, a very attentive server who created an upbeat welcoming atmosphere and professional presentation.

Within a minute after ordering drinks, a basket of fresh tortilla chips arrived, accompanied by a platter of pico de gallo salsa, spicy salsa and sour cream...all free of charge!

Within 2 minutes the drinks I ordered had arrived and within 4 minutes the $5 happy-hour (all day) blended margarita With sugar around the edge had arrived! Yummy!

I ordered a the grilled chicken quesadilla with cheese & grilled veggies—which was as delicious as the service was friendly! My food took about seven minutes to get to my table. Granted I wasn't here during rush-hour, so it might take longer at peek times.

I went to take pictures while my food was being prepared and met a gentleman and his wife on their 70s who come here regularly. He told me it's the best Mexican restaurant they've found, and I agreed.

The couple had their dog with them which required them to sit outside but the hot sun made it almost dangerous for them to do so. I noticed the managee Gaiery bring them out of the sun, and staying within the regulations of state laws, this exception managerial (and human being) opened a closed section of the restaurant's patio with shade and ceiling fans to accommodate the needs of this couple and their small, furry friend.

I get chills at this kind of customer care. Its what dining out is all about. Can I give IGUANA MIA 7 stars please! I can't wait to come back!

Special thanks again to my server Laura to the manager Gaiery, keep on keeping fabulous !

PS my only note of criticism was that that booths, which do not have cushions, gave me itchy butt after about five minutes. I mentioned this to the server. She informed me that they had cushions and promptly brought me one! Itchy no more! Scratch that off my criticism list haaay.

Also I noticed a sign that said you get a discount if you pay in cash! Now that's my kind of business ;) Thank...

I have been a frequent customer at iguana Mia for years and this has been the worst experience I’ve had yet. I came in during dinner and our waiter was uninterested in our needs and only showed up twice in our stay. I ordered the fajita special which I order everytime I’m there and the waiter didn’t ask basic questions and just assumed what we wanted. When we ended up getting our food I received maybe 2 fajitas worth of food where the meal accounts for 4. I have been here many times and it has never been this short. I didn’t touch my food and waited patiently for our server to come by and she did not. I had to ask a busser to grab our waiter. When she did come over I addressed my concerns and she said nothing and walked away. A few minutes later, I assume to be the manager, came to our table. He told us that the food I received was measured in ounces and was the proper amount for the special. Now I have been here over 20 times in the past year and never received this little food and seeing my partners food she received practically double than me. But the manager persisted that my food was the proper amount( which it was not) and didn’t offer any help when all I ask was a little more to have enough for even the 4 tortias in the special. When I ask for more food I had no customer service and told if that if not satisfactory I could leave.( which I did) the supposed manager was so rude and didn’t even address my basic concern which was clearly that I didn’t get the proper portion as seen even from my parters plate but he would not acknowledge that. We were told that we could leave and didn’t even eat any food. I am still confused why my concern was not addressed and just blatantly asked to leave instead of just fixing a basic issue. I will not be going back, this experience was terrible and would recommend people to stay away for this restaurant until...