Subway — Restaurant in Boone

I have a great deal of patience for food service mishaps. This crossed a line. Not because the bread was either so stale or overbaked, it was brick hard.. It was how management on duty handled my call.

I asked for the person in charge and that I unfortunately had a complaint. I felt awkward making the call but it had to be noted how poor my sandwich experience was. The bread was so bad.

They responded this is and immediately took a tone. Brittney was her name. I informed her about the bread and her response was they were baked fresh. It's done daily. I said, if so, I guess it's just one batch that got too hard. I tell her I've been to this location and never had a problem. She tells me this is impossible. Followed by a very childish 'Well I'll just throw all the bread out and close down for the day.' Which was threatened 2 more times.

I said you're missing the point. I've been polite and you've been rude from the start.

I didn't call with a motivation to get compensated, just a simple sorry would have made a big difference. They needed to know this bread was inedible unless soaked in water. Not only was the bread nothing but flakes, the guts of the sandwich were sloppy and there was certainly no extra black olive, lettuce or banana pepper. Of which I didn't even mention in my call.

In food service, complaints happen. Whether the customer is right or not, you don't tell them they are wrong. Especially when they are...

Stopped here with my husband to grab a sandwich- the girl who waited on us was obviously new. Despite there being not a single other patron in the restaurant she seemed extremely frazzled by two sandwiches. She definitely should not have been alone quite yet. While we were ordering our sandwiches there was an employee who was sweeping the establishment who was sweeping around us and at one point had seemed annoyed that we weren't sliding over for her to sweep under out feet- mind you this is 3 hours before they closed. We had a bit of a drive home so we decided it would be easiest to dine in. When we start to eat our sandwiches we realized that the meat was not warmed up all the way and are sandwiches were made very poorly. The manager on duty warmed our sandwiches and organized them a bit better and that was absolutely appreciated. we go to sit back down and eat are now reheated sandwiches and the gal who was sweeping under our feet is now mopping under our table , the mop was hitting my chair while we were trying to eat. How absolutely rude. I appreciate you cleaning the etablishment but you don't sweep and mop UNDERNEATH a customer while they order and eat. We ended up just leaving before finishing and she seemed irritated we had to walk over her just freshly mopped floor - that also didn't have a wet floor sign posted. as someone who worked in a restaurant that is a big liability issue. Better trained staff would...

Already posted about poor service and missing items. Now that I've tried eating the sandwich I'll finish giving the review. The sandwiches have very hard bread, the veggies are far from fresh so the part where I would complain about how few veggies on sandwiches turned out to be a good thing. Clearly the "sandwhich artist" was more concerned with going home than about constructing a masterpiece, unless of course she, was going for creating abstract masterpieces. I won't be visiting this store again anytime soon. I'd give a zero or negative number of stars if I could. Management clearly needs to get a refresher coarse on management. I blame management for not overseeing employees to make sure their performance is up to the franchise standards, as well as making sure that all the ingredients are fresh and the quantity on sandwiches are proper. I suspect somebody is short changing customers and taking ingredients home with them. Just my opinion. Never again...