McDonald's — Restaurant in Bossier City

We ordered at the kiosk. The receipt didn't print because the employees failed to replace the paper. That being said, thirty minutes later we were still waiting for our food. My mom went to inquire on the status of our order when she wasn't only ignored, but loudly talked about. One employee asked to another employee, "Why is she just standing there?" "She must be part of the decorations." Behavior like that is trashy. Then I had to ask about the order, only for them to say they didn't get it. When we showed them the transaction from the bank, they said it was pending, thus didn't go through. If these lowlives had a bank account, they would know ALL transactions pend in the app regardless of what bank you use. During this time, they were rude and chopping it up to our fault. It was a $20. Finally, what I'm assuming is the manager stepped in and printed the order from the register, stating our order did go through, otherwise she couldn't have printed it. She did start the order and gave us our cups, but still no apology. Granted it not showing up on their screen isn't their fault, but don't go around insulting your customers, calling them names, not ask if they need anything when they're clearly trying to get your attention, and don't act like we didn't pay because you were too lazy to get receipt paper or check other areas for the order if it didn't show up on the screen and you were aware at this point you were missing an order. Not to mention when my toddler has to use the bathroom, we couldn't even go in there because it smelled like weed so I had to take her to the parking lot to go. As someone who has worked in customer service and in restaurants, this level of, you can't even call service, was disgusting. Both employees were women that did this and honestly shouldn't even be allowed to work in customer service if all you're going to do is ignore them, call them names, accuse them, and not even apologize. If you're in the mood for McDonald's, go literally anywhere but here. This place is ran but trash who can't even check a register for an order or understands how basic banking apps work, they're only good for wasting your time and...

I am very disappointed in the service and hospitality of this McDonald’s on barksdale blvd in bossier city. My husband and I went through their drive through breakfast at exactly 7:36 am per my receipt. We ordered 2 Carmel frappes and was then told sorry our frappe machine is down, only to get to the second window to get our food, and watched as another lady was making frappes… We then told the lady excuse me what are those just to be sure that was what it appeared it was and she said Carmel frappes, we replied but we were just informed your machines were down, she smerked and said no they are not, …… handed us our food and said have a good day….. I wanted to say can we please order one now, but my husband said no worries she didn’t want to offer so I’ll just go in and at least get you one… i told him no the line is too long we have to go, and so I called and asked for a manager, and explained to her what happened and she immediately took offense like as if it was her who told us they were initially down….? She Was exceptionally rude to me for no reason. I was never hostile, rude, nor loud. But I would expect a manager at the very least to apologize for my experience.. Even if it were the case that their machine magically started working within the 2 minute span that I got their, regardless, there was no reason for management to be that way….. I was unable to get another word in on the phone because she started going off on me in result I had to hang up on her. I’m...

Giving 2 stars instead of 1, but I am irritated because I used the new automated order process to get my self an Ice Cream Cone. I am able to complete my purchase, the receipt prints out, and I wait 7 minutes for my cone. I say 7 minutes because by minute 8 I see people who ordered after me receiving their food. I wait for a guy who was standing at the counter for 1.5 minutes for barbecue sauce to go with the order he already received. As soon as he is assisted, I ask about my 10 minute old order. I'm asked to wait a moment while other people are assisted, then get told that the Ice Cream Machine is not working. Surprised? I'm not. I had guessed something like that might happen as I was waiting, so I decided on a Fruit and Yogurt Parfait as a suitable replacement before ever talking to a McDonald's employee. I ask for a parfait instead, which relieves the employee. I got my food and walked out. Now, I am aware of the technical issues here. My problem is this: there is a display for all the orders to be completed by the employees. My ice cream cone would have been on that display. No employee told me that the order could not be completed. That is poor customer service and is why I rank the store so low and refuse to go back. Also, I should have remembered that the ice cream machine never works when...