Strawn's Eat Shop Also — Restaurant in Bossier City

Me , my husband and my 5 year old granddaughter went to eat breakfast at this place on Sat morning 4/14/18. We sat ourselves a, a female server by the name of Charlie took our drink order and left she left and we got a new server , which didn't seem odd at the time. Our new server took our food order. Moments later the original server came by out table and attempted to chastise my granddaughter, she told her" young lady you need to stop bumping other people's chair. " I immediately stopped her and told her to direct anything she had to say to the adults, being her Grand parents. The patrons who's chair she allegedly bumped told us that she hadn't bumped their chair at all. I went to the front to tell management about this servers behavior. The lady that I spoke with, Heather told us that "the original server Charlie didn't feel comfortable waiting on you'll and we just want everyone here to have a good dining experience". I was livid. Although we were the only African American family in there I assumed that it didn't make a difference, but based on Heather's response I knew that this was the reason that her server didn't want to wait on my family. I asked Heather was she the manager and she quickly stated that she was the owner. Everything in me wanted to grab my family up and leave immediately. I left the counter, Heather did not once offer an apology or explanation for her or her servers actions. Tears fell down my face. I decided to return to my table with my family. We finished our meals, I tipped the new server and vowed never to return. My husband spent 25 years in the Air force and stood proudly to protect the liberties of All races no matter what and I gladly stood by him. This place was an embarrassment to our great land. We will gladly take our business elsewhere, where every one will will be treated equally. We work to hard to settle for...

I’ve been going to Strawns on both Kings highway and Youree drive for over 30 years but this was the first time we tried out the Bossier location. Long story short the food was fine but the service and atmosphere was horrendous and embarrassing for the franchise. Having to wait wasn’t an issue especially since it was apparent they were short staffed. The issue came in the form of the waitresses who would non stop, loudly remind anyone within listening range that they were short staffed and how bad their day was. This combined with one of the waitresses “warning” us about another waitress who was serving our table. She said to “please don’t allow her to bum you out” and rolled her eyes. Our waitress (eye makeup tattoos, hard to say) was trying but really needs to understand that patrons don’t need to hear about how insane and unorganized the restaurant is while they’re just trying to enjoy a meal. It makes everyone uncomfortable and creates a really bad atmosphere. Our experience was capped off with another waitress YELLING across the restaurant (extremely loud) giving orders to another staff member who wasn’t doing something right. We went to pay a gentlemen with blonde hair who never said a word, didn’t make eye contact and was about as unfriendly as one could possibly be. Suffice to say we will NEVER return to this location unless a new manager comes on board and...

We came for Mother's Day lunch. The food was overpriced. My wife and daughter both got a stack of pancakes with a side of bacon. I got a bacon omelette with a side of "hash browns"(they were scallop potatoes) and a cup of okra(which was almost $5 by itself). We also got drinks. Our ticket totalled $54.45. The food was some of the worst breakfast food my wife and I have eaten. The omelet was small, especially considering the cost, and basically hollow inside. The cherry on top was the service. It was not great putting it gently. Trying to be understanding, our waitress was probably tired after working the lunch rush. That being said, she was very rude to my wife when I went to the restroom to wash my hands after eating. She said "You need to pay so we can close down the register." That in itself was rude but the man at the register, when he asked how everything was and I brought this statement to his attention, doubled down and said well yeah I need to shut down the register. If the owner or higher level management gets to read this I would address this type of behavior with your staff as it doesn't reflect well on your establishment. We will not be returning any time soon and will be sharing our experience...