So at a friends recommendation I went and tried El Pelon yesterday for lunch. I decided to go there because it’s not far from my work to walk to and I was craving a burrito.

I completed an online order and indicated when prompted that I had a dairy allergy. When I got back to work, which was about a 10 to 15 minute walk, I took two bites out of my burrito and realized that there was cheese in it. Of course somebody who has EOE and a dairy allergy my throat did start to bother me.

I contacted El Pelon to tell them what had happened and hopefully have the incident rectify. Unfortunately, there was a slight language barrier on the phone, but the woman did tell me that she saw that I had marked off an allergen. I was informed to email the company so I did.

The woman who emailed me back, decided that I did not select any allergens because all of the tickets she was able to find showed that none were selected. I informed her that perhaps there was a malfunction in the systems and that they should look into it or at least when I ordered.

I was hoping for a rectification of this incident and a refund since the burrito cost me almost $15 and I had to throw it away. All I received from El Pelon was that they were right and I was wrong with no apology.

I informed them that that was my first time ever coming to their restaurant and it certainly will be my last.

I definitely would not recommend going there if you have an allergen because if you pre-order who knows that will happen. Also, my friend whose burrito was fine. He said it was OK and probably wouldn’t go back.