Worse experience ever! We visit Boston two times a year and venture out to Wahlbergers. Well I will never step foot in any of their restaurants again. The atmosphere was horrendous. A particular staff member was bad mouthing another staff member to their coworker and their conversation was quite an eye opener. It was evident the work environment was not pleasant. Upon arriving we were given water and then ignored for the remainder of the time. Finally the manager approached and asked if we were looked after. My daughter said no. He then replied well you got water. He proceeded to talk about himself and he was from New York. He then was called away from us for a phone call and told one of his staff to look after us. Ignored once again I was ready to leave. I put my coat on and wanted to leave but my daughter said Mom just wait. Finally this arrogant guy who was too busy looking at himself in the mirror the whole time we were there swaggered over to our table. I was never so disgusted the way he dealt with us. He evidently does not know how to deal with customers. I made it quite evident I was not happy with his service. Not once did he check on us to see if everything was okay or if we wanted more drinks. Once we're finished eating my daughter asked for bill and the same ignorant bald headed fellow slapped the bill on the table and walked away. This made my blood boil and I asked another waiter to get us the manager.

To make an even longer story short the manager sat down and said he will address our situation and began to tell us how he came to this location to try and turn it around. He talked about previous manager and how he needed to make it better there. We were not interested in hearing this. He wanted us to come back today and give us a free meal but we declined. Is it too much to ask for customer service these days? We were brought to tears at the way we were treated.

The manager gave us our meal free. Two Ceasar salads and drinks. Thank you!

But this will not bring us to this establishment ever again in Boston near Fenway. We will not support Wahlbergers ever again.

If you want great customer service and good food check out the other fine restaurants in the area .

Wahlbergers never again!!! And by the way for service and atmosphere I couldn't give it a lower score as it wasn't an option.

Sorry to say you lost a great tip!