Milano's Delicatessen — Restaurant in Boston

Today, my coworker ordered 3 chicken soups and a rice ball via Uber Eats from Milano's. Unfortunately, the experience left much to be desired. The soups were notably acidic, indicating that they were likely old and not freshly made. This is particularly disheartening considering I've been a loyal customer for over 20 years, dating back to my days of dodging Dom Savio's school lunches.

More than just the financial aspect of this transaction, what truly disappoints me is the apparent disregard for customer satisfaction and health. It feels like a shortcut, a way to save a few bucks at the expense of quality and well-being. In my current state of illness, I sought the comforting warmth of a freshly made soup, but instead, I received a reminder of negligence.

This isn't merely about the money spent today; it's about the trust and loyalty built over two decades. It's about the principle of prioritizing customer welfare over short-term gains. In an era abundant with dining options, it's disheartening to witness a longtime favorite succumb to such compromises.

Moving forward, I hope Milanos reconsiders its priorities. Honesty and integrity should never be sacrificed for profit margins. A simple acknowledgment of the lack of soup availability or a commitment to freshness would have sufficed. My health, and that of every customer, should always come before desperation for a few extra dollars.

Sadly, after today's experience, I can no longer justify investing my time and money into Milanos. It's time to explore the myriad of other options available, where quality and customer satisfaction...

I was in the North End, not exactly finding any place I wanted to eat lunch at. So I did some research and found Milano's up in East Boston. My advice? Skip anything in the North End, and just come here.

I had the Italian Sub Grande with six, count 'em, six layers of toppings. More imported cold cuts than I can name, provolone and mozzarella cheese, herbs, peppers, onions... So much that it doesn't fit in the ciabatta roll it's served on. Which brings me to the ingredients of the sandwich. Every ingredient on that sandwich was the absolute best you can find. The meats, cheeses, and vegetables were all flavorful and fresh. The bread was incredible, chewy and soft. I ordered the Italian style fries which were, like the sandwich, delicious. They're covered with flavorful herbs, garlic, and parmesan. Hot, crispy, great flavors.

The service was friendly and fast. Prices are a bit on the high side (about $11 for the small sandwich, about $6 for the fries) but hey, first of all -- it's some of the best food I've had in a long time, and second, that was enough food that I couldn't even eat dinner after having this for lunch, and I am a three meal a day kind of guy.

Bottom line, this deli is more than worth it. If I am ever in this area hungry again -- which I probably will be -- you can bet I'll be stopping here again, and I couldn't recommend strongly enough...

This review is more about Milano's quality of service and business practice, rather than their food.

We placed a large pizza order for our son's birthday party weeks ago and Milano's called us TWO DAYS before the party to let us know they now cannot fulfill our order because they made a mistake and failed to let us know at the time that our order did not meet the minimum cost for a Sunday order. We then had to scramble to find another place that would fulfill our order on such short notice. Luckily after calling around we did find somewhere.

I understand people make mistakes, fine. But they made no attempt to compensate or help us out in any way, or to make an exception due to THEIR mistake. This is not how a good business that hopes to make long term relationships with their customers should operate.

I felt compelled to spread the word that Milano's Deli's bad business practice of terribly inconveniencing a customer with no remorse or recourse needs to be made public so others may be aware and avoid. BE...