In all honesty, I hate writing these type of reviews, but I hope in doing so the business might learn and improve.

It was a Tuesday night, I opted to dine here for my Sister and my Bday’s, after having enjoyed a delightful Mother’s Day lunch w/ my Brother and Mom in May. (That was when The Haven was located on Perkins Street.) Now anyone who’s had The Haven Burger knows this is arguably one of the best burgers around. I was so looking fwd to checking out the new Haven location and have my Sister enjoy the burger which I had hyped up.

We were seated around 6pm before the crowd arrived. They have two chair/table options, the lower chair options ended up being hard and uncomfortable. My Sister was the first to comment on this. We ordered a couple of appetizers, I was surprised they offered neither, lemonade, ice tea, or sprite options. But, the waiter made an alternative recommendation and so I gave it a try. The appetizers came out rather quickly, and were descent in price and tasting. For the burgers I ordered a medium well and my sister ordered medium. When the waiter brought out the burgers and said “one medium one medium rare.” I informed him I had ordered medium well. He apologized for the confusion and said he’d check w/ the kitchen staff. My original waiter came out and explained he’d checked w/ the kitchen and the burger was infact cooked medium well. Sadly, after a few bites, my sister looks over and says, “That’s raw.” Not only that, but her’s was under cooked. We flagged down the waiter who brought the burgers back to the kitchen and some time afterwards brought out 2 new burgers. This time mine was cooked more mediumish (not satisfactory) was still pink. and my sister wasn’t pleased w/ how here’s was still undercooked. The waiter though apologetic, seemed like he was talking w/ his college buddies more than clients when conversing w/ us. In fairness, he may have been new, so I tried to be understanding.

I realize companies are like people, we all have “off nights” but on two burgers. I think this could be example of a company that went big and the quality of wood went South. Odds of me every returning or recommending are 0.

Hope you are able to rebuild your reputation to the status of what is was once upon a time on Perkins street.

Best wishes.