Chautauqua General Store — Restaurant in Boulder

I visited the General Store a week ago and purchased a beautiful snow globe for a Christmas gift. Unfortunately I put it in my carry on luggage instead of checking it and it was determined to be too large and I had to leave it with a TSA agent - my fault.

I contacted the store and explained my situation to inquire if I could purchase another and have it shipped to me. I was told the manager was in a meeting and the message would be relayed.

The manager Brittaney called me back within a few hours to offer to do just that - but was not sure how soon it could be accomplished. She called back a few days later and had contacted FedEx to arrange the shipping, sent her email so that I could forward the shipping label and confirmed that evening that she had in fact dropped it off at FedEx. This was far and above outstanding customer service. She could have easily told me that they do not have the capability to ship or not returned my call at all.

We are all very quick to criticize the lack of customer service. We need to take the time to praise someone who goes out of their way to accommodate a customer visiting from out of state asking for assistance. A beautiful charming store with amazing staff! I will absolutely be back on...

As a chef I was kind of disappointed that the sandwich were cooked with a microwaves, I thought it was homemade sandwich but it has been a frozen burrito half warm half cold. The tortilla of that burrito were spongy, not grill, nos tasty, flat !! I went to ask if their any way I can substitute that sandwich for a dessert but that lady said that it’s impossible to do so. Worst relation customer service, bad food, bad quality, .. I wouldn’t post anything but after paying $37 and $6 tips for 2 black coffee and 2 ridiculous tiny frozen burrito !! I’m sorry it’s unacceptable for that quality...

Such a cute little general store with charm. I'm disappointed to say that the ice cream was a big let down. It was probably the worst I've ever had which I hate to say because the store itself is so lovely! It wasn't remotely creamy and didn't have the texture or mouth-feel of ice cream at all (more ICE than cream). Kind of the texture of shaved ice as if it wasn't even made with dairy (or made with skim milk instead of cream). Worth a stop in for sure but maybe ask for a sample of ice cream before committing if you want a...