OZO Coffee Roasters | Cafe & Roastery — Restaurant in Boulder

This Ozo is probably my favorite of the Seattle modeled Coffee shop genre, that seems to dominate boulder nowadays. The main difference? The Manager/Staff. I often try and avoid naming names, because not everyone stays in their position forever, but i need to make an exception here. To be brutally honest, no matter the actual quality all coffee/espresso shops become pretty much identical if given enough time, my experiences at This Ozo stand out: Alden who i understood to be the manager, was an amazing person to me and not only made me feel butterflies like you wouldn't believe, but provided exceptional customer service. Alden got my drink order perfectly (even though i had no idea what i wanted coming in) and then proceeded to be as charming as any employee i've ever encountered in service. The team here made me feel both accepted, and wanted in a manner that most restaurants/coffee shops/retail environments just don't get. I wanted to personally mention the (i think?) assistant manager Tory, and one of the employees who had Red hair (I think their name was Hannah but i didn't quite get it sorry!) as being just the very top of the line in providing a memorable and amazing guest experience.

Pros- Wide variety of drinks, above average portable food options. GREAT Staff as of March 2018 anyways. Home-like environment that makes you feel warm inside.

Cons- Location is a little bit hidden. Price is a bit high, but in Boulder you can expect that. Upslope brewery right next door will rarely contribute rowdy patrons later in the day.

The team at this Ozo turned a terrible day into a warm smile for me, i could never ask more from a coffee shop! Thank...

Drink was delicious and nice space with lots of seating. Unfortunately, I have to downgrade this place based on the disrespectful customer service I experienced. I heard about their Cholaca menu and was intrigued and came here to check it out. However, while I was waiting for my drink right next to the counter I heard the barista complaining to his coworker about having to make the type of drink I ordered. I find it extremely rude to complain in front of a customer about a drink that is ordered from the menu. It makes the customer feel bad about their order and does not contribute to a...

I really love OZO's. Never have I been to a coffee shop where the staff really take an interest in interacting with and getting to know their customers. Within a few days of visiting, many employees already knew my name and the type of drink I like to order. This blows my mind considering that the coffee shop is in a pretty busy office park. In addition to their amazing customer service, they also serve really delicious coffee. If you're in the area, I highly recommend taking a little detour and paying them a visit. You will not be...