Green Chef — Local services in Boulder

I really wanted to the like the food from this place. I am moving from vegetarian to vegan and am doing my best to also be gluten free. I buy organic if at all possible and I love cooking, but I am very busy doing my doctoral studies and my husband is busy supporting me! I am a certified nutritionist and I tried these meals because I thought they'd meet all my criteria for non processed whole foods vegan diet.

The one good thing I can say is they use safflower oil. I can't tell if it is the mono or polyunsaturated type, but it does well at high heat and so you're not likely to get an oil that's broken down poorly in cooking, which would be bad for you.

Unfortunately not only are some of the ingredients used are very questionable (i.e. yeast extract in stock, modified corn starch (not regular organic corn starch used as a thickner) and extra sugar added to dishes) , but their customer service is non-existent.

We cancelled after our first order well before the required time and then they wouldn't not charge us or not ship out the next order. They insisted we had to wait to cancel even though we told them we would be away on holiday and unable to have internet access at the time they were asking us to cancel again! So we had to ask our credit card to dispute the transaction and refund us. What a waste of food (the delivery arrived and no-one was here to take it) and our time and energy, I'd have been better off spending that time doing my own food prep like usual. sigh So...

They withdrew money from my account without permission after they sent an email saying unable to process due the info on my card not being correct. Like the expiration date. Almost put me in the negative. Their customer service sucks so badly i filed claim in with bbb.... What a joke. The bbb tpok their side. Green chef is a rip off. Their customer service simply repeated their email a dz times never changing a word like an automatic response. Falsely drummed up confirmation emails saying they sent out my box. When the only email i got was cannot process at this time. They are rude disrespectful. I can go to the store and buy their meals 4xs over for the price of 2 they send. I will never use them again. And i am going to find every write a review and post this every where i can. What a crappy company. Wish i could cuss on these cuz thats how pissed i...

I love the recipes, meal prep directions, the meal prep itself, flavors and packaging. I am on the Paleo now - have tried most of the them - did Gluten Free for about a year. I have had a few interactions with the company - ranging from negative to ok. They do tend come across as hard line and arrogant. I stay with them because I do love the flavors and I am use to their system. But I really wish they would take the time to look at and redevelop the customer service side. It is sad to like a company and wish they "had it together." I hope they start to understand that bad CS and bad reviews are a real turn off for your...