Dunkin' — Restaurant in Bound Brook

Since moving to bound brook it was convient there’s a Dunkin donut from me. Every morning I come here to get coffee the manager is extremely nice and the young Spanish lady. But there’s this one older Spanish lady with brown ish hair and marks on her face she is just AWFUL. Her customer service is trash. I tell her how to make my coffee she make it another way and when I tell her to make it again she refuse. I decided to b the bigger person n ignore her. Then everytime I go back she more nasty but nice to other Hispanic customers. So today I went to order a $6 meal I asked her please toast my bread before she act like she didn’t hear me and just handed me the sandwich I told her u heard me saying excuse you then she act like she don’t speak English so I snatch my bag so upset! Why is it that I have to get a sandwich I don’t want because you didn’t want to listen. Another thing the train right next door why is there one person working in the morning only so we have to wait for one person to take order and make your meal while rushing for the train even if we come in earlier than our train time the service is extemley slow. I just brought me a keruig to make my own coffee because I don’t want to be stress before work. I just don’t understand why ppl work in customer service and have a attitude it’s ridiculous. Then she try to justify her actions by saying I’m going to tell the manager I said no problem I will as well. No care in the world just being disrespectful n nasty...

Note: I felt like I was at the bottom of a caste system. Like I was waste on the ground left to fertilize the earth.

I was not greeted, I was ignored. When I walked in he (the employee) turned his back towards me. I confidently and positively said hi and waited for a response. I didn’t receive one. So I tried to use the restroom. I informed him of where I was going, he said “it’s under construction, read the sign”.

It was such a disrespectful tone and I felt unwelcome especially after he spoke to his previous customer so friendly and warm. He spoke, like I was uneducated and unable to read. I left unable to eat

It really hurt my feelings. I’ll have to tell me friends and family not to support that business location so they don’t feel the same way or treated like that. Especially US Veterans like myself. This could really lower moral, especially at such a vulnerable time in...

If I could give this place a zero I would. Manager has so much attitude, they don’t know how to do anything. I asked if I could use Apple Pay but they don’t know how to use it so they said no. When getting a Sunday he charged me extra on everything instead of replacing things I didn’t. I’ve gone here for years and never have I been treated with this type of disrespect. This man has an attitude problem and the worker has no idea what to do. She says one thing and her “manager” says nothing until you’re checking out and assumes I’m paying extra for things that aren’t supposed to be. The girl told me a waffle cup was an additional $2 and I said that was fine but then he charges me different. This...