Wendy's — Restaurant in Bowling Green

The only reason I gave them a 4 instead of a 5 is because we were missing the customizations from our online order. I had asked to add mustard, pickles, onion, and tomato to my Baconator and they never put any of it on there. As well, we had checked the box for some side of Ranch in the order and didn't get any. Lastly, I ordered and paid for extra chili on my chili cheese fries and only received the normal. (disappointing)

So I guess the issue is more of a quality control problem and attention to detail on the orders. Staff need to be trained to look at the order in its entirety and not just make the cookie cutter product to get it out the door. We were the only one in the drive thru and there was plenty of time to get it right.

My wife did enjoy the crispy chicken sandwich and my mother-in-law enjoyed her Jr bacon cheeseburger. They have really good value meals, chili cheese fries, and love the vanilla frosty. This was the first time ordering Wendy's online since we moved to KY last July. We enjoyed all the food, but were disappointed in the attention to detail to getting the...

Worst experience I ever had and Wendy’s was my favorite fast food place to eat. On 9/8/23 I made a mobile pick up order for dinner. When I went through the drive through to pick up my food only 3 cars was in front of me. I waited almost 25 mins before I got to the window. When I get to the window I see a boy picking his nose with his hands and shirt then touching the food. I beep my horn to tell him I don’t want my food and want a refund. He went to get a manager and picked his nose again. The manager was very rude and disrespectful and said since it was a mobile order she couldn’t refund my money. She then went to say she is going to call the cops if I don’t leave because she can’t do nothing. I stood at the window and called the cops myself. While I was on the phone she kept coming to the window making faces. After the cops said they couldn’t get my money back other than make a report, I left. Called the 1800 number the next day and made a report with them and...

Bad experience, don't waste your time going here for anything. FOOD IS ALWAYS MESSED UP OR THEY FORGOT SOMETHING! THEY ALL NEED RETRAINED ON EVERYTHING EVEN MANAGERS!

Dirty dinning room and bathrooms, very dirty back kitchen area, very loud foul mothed grey spikey haired man talking about sex with males, and females talking about customers and cussing and laughing annoing and I was eating in dinning with my man and my two sons(6 & 9) my kids where asking about "why are they cussing and saying that stuff?" I'm not talking to my son's about this. Horrible experience, flies where everywhere even landed on cashier's head and I will never be going to ANY WENDYS EVER AGAIN.

DONT WASTE YOUR TIME AT THIS LOCATION ESPECIALLY IF YOU HAVE CHILDREN THAT GM THERE HAS ALWAYS BEEN CREEPY, WAS A REGULAR, NOT NO MORE...

NOT A FRIENDLY FAMILY LOCATION.

DONT...