Red Mesa Grill — Restaurant in Boyne City

We’ve been here at least once every time we have visited Boyne, which is a lot. We will not be back. Ever.

Our service was terrible, and the food was horrible. Stephanie, our server, managed to get drinks to a table of 8 people before she got our drinks to us— a party of three adults and two little ones— even though we were seated first. My husband could not drink his Casa Margarita. He said it tasted like chemicals. I tasted it. Seemed like it had been sitting around and all of the salt that he asked for had melted down into the drink. When he told Stephanie he couldn't drink it and ordered a Patron, she did not take it off the check.

Stephanie brought my son’s entree ten minutes after my husband and I were served ours. My husband ate part of one of his three tacos (served cold), and I only had to take a couple of bites of steak from my Churrascurro Bowl before knowing I wasn’t going to be able to eat any more of it (also served cold) because it tasted just… wrong. My son ate all of the chicken from his chicken fajitas, but the platter still looked like he had hardly eaten anything; it was mostly onions and peppers. At least his was hot.

No one ate the chips and salsa. Usually, everyone fills up on chips and salsa— but these were not good.

We were ready to leave for so long that my son left with his tired little ones while my husband and I stayed to pay the bill. When Stephanie brought it, I handed her my credit card. I didn’t want to wait any longer. The last thing we’d asked her for was a bottle of beer, which took 15 minutes.

She brought back a check that I DID look over— $39.99 for chicken fajitas!!! We waited to see her pass by again, and then I told my husband we’d get her on the way out. I found Stephanie standing at the bar. I said, “$39.99 for chicken fajitas? They’re not that much.” She looked at our bill for a few seconds and then mumbled that there must be something wrong with the computer.

I waited a while for her after finding a chair to sit in by the servers’ computers. Stephanie had disappeared. When she came back several minutes later, she said that under Fajitas, there’s a Sunday Funday option, but “IT’S ALL FIXED NOW.” I looked at her, and she said, “Sunday Funday is just a bigger order. But IT’S ALL FIXED NOW.” The fajitas were then $21.99 on my second check.. I tipped her $20 on a $125 check, which I thought was cutting her short. I should have cut her tip shorter. Her service was horrible, and she pretended not to know what could have possibly gone wrong. She knew.

Open questions I will never know the answer to: How often does this happen at Red Mesa Grill? Does it only happen to people Stephanie serves? Does handing over a credit card without looking at the bill affect this? Does having drunk two margaritas affect what is on the bill that is brought to one to sign after one has not looked at the bill?

After getting back, I looked up Sunday Funday. Another question: how does one make this mistake at all, much less on a summer Friday when Stroll the Streets is...

Our friends and family highly recommended this restaurant. My husband and I are taking a mini vacation around the area and wanted to make sure we stopped here. Unfortunately our experience here was less than suitable. Upon our arrival, we were blindsided with a more than drunk individual. After finishing our first drink this individual offered to buy the people sitting at the bar a round of beers, even though all of us declined the offer. Chatting with others at the bar, trying to keep ourselves distracted, we were constantly interrupted by this individual wanting to get in on our conversations. My husband, being a very tolerant man, reached his limit with this person. Though we both enjoyed our margaritas, they turned sour after this individual opened his mouth. As we departed the bar, I heard this person hollering at us. We continued to exit the building and this person continued to follow. He wanted to tell us “he loved us” and wanted to give us a hug. We both refused and gave him a high five. We moved on to another location trying to shake off our experience, honestly disgusted by the fact this person had not been asked to leave, only told that “you can’t yell those things” (when he was saying vulgar things) and the bartender telling him “I can’t serve you another one of those” ( referring to the liquor drink he was currently drinking) but yet serving him another. After leaving the store we went to after, we saw this individual being talked to by who I am assuming is a manager of some sort. Hearing this person say cuss word after cuss word, we had a feeling he was being asked to leave. Then after a minute, whoever was talking to him, hugged him. As if to tell him his behavior was tolerated and accepted. Unfortunately to us, this left us disgusted and frustrated. We stopped to experience this restaurant, but unfortunately for Red Mesa, we had to cut our visit short due to an individual who was inappropriately served and tolerated. Unfortunately, I can’t say we will visit this...

We have been to Red Mesa before and it was fine. Our experience yesterday was not. We went with another couple and they were obviously busy. There was an older woman as the hostess that told us it would be 40 minutes but it could be much quicker so we gave her our cell number. We went a couple doors away to get a drink while we waited as there was not space in Red Mesa.

I got a text before we ordered our drinks saying follow a link and the link said there was one person ahead of us and the wait was 5 minutes. We went back the the hostess and said it was still a 40 minute wait. I told her we got a text and the app said 5 minutes. She said I was wrong and it was 40 minutes. I showed her the app on my phone and she said it was wrong and I needed to sit down. I politely said it is there app, I didn't make it up. She was very rude at that point and never apologizing for the fact that there app was incorrect. We would not have come back if it had been 40 minutes. I told her to take us off the list we will be leaving and she said that would be good. She was extremely rude and never apologized for the discrepancy with the application and reality. I was professionally courteous throughout the entire conversation but she was not.

We went down the street to Cafe Sante and had excellent service and a great meal. They are both owned by the same company, they must have done a better job training their staff for...