Dairy Queen (Treat Only) — Restaurant in Braidwood

Two years ago I submitted a one star for this location (scroll down) because the store routinely closed early. Tonight I decided it’s been 2 years, I am sure that the owner and Dairy Queen have improved the location...let’s try it again. I pulled into the drive thru With about 3 cars in front of me. Waited about 5 minutes for cars to move when the car at the speaker directly in front of me pulled off. Ok, not looking good. Pulled to the speaker waited another 11 minutes. I too began to pull off when the young lady came over the speaker and asked me if I had been waiting long? Yes. Oh sorry our bell is broken. Ok, things happen, I get it. She took my order. Two cars still in front of me. 10 minutes later the car at the window received their order. Now we are are moving. 10 minutes later no sign of movement. I pull off thinking the inside of the store must be packed. 4 people inside, all were finishing their ice cream. Unbelievable. 2 years later, same horrible service. The Diamond location is much better operated as is their competition in Braidwood polka dots. Clearly DQ has no control and the franchisee is making way too much money to care about the...

Had to grab a sandwich and cold drink Tuesday about 1 pm just got done helping a bro paint a house. The worst spicy chicken sandwich I've ever paid for ! They just poured I think the entire bottle of Tabasco sauce all over the two chicken strips slapped it on a bun with a tomato and piece of lettuce The sauce was running out of the wrapper through the bag on my leather seat it was un eatable!!! Some hard working franchise owner pays these young people good money and clearly they don't give a ....... about what they hand you out the drive up window ! And quite frankly the young lady that took my order seemed aggravated that I had the nerve to pull up and order a sandwich ! The milkshake was ok but very skinny and of course as all DQ s over priced. $12 for a reg shake and really awful...

Awesome people great service. Always polite and get whatever you get right. People who write bad reviews need to find something better to do with their lives. It’s sad that they waste 20 minutes of their valuable god given time to bring people down just a bunch of low life’s if you ask me. Don’t let the low life’s comments get to you just because the girls messed up one time it’s called a mistake for a reason it’s not like it happened on purpose. If you have a problem with something just go in and ask for them to fix it. That’s what’s wrong with this world everyone is so focused on the electronics and bad reviews than going in face to face and asking them to fix it. People...