Caribou Coffee — Restaurant in Brainerd

I love this Caribou location! The staff is always so friendly and have great recommendations. I get served quickly too, which is great when I'm on my way to work. Highly recommend this location for a friendly, quick coffee stop! I appreciate that staff always asks if I'm a perks member, because otherwise I'd often forget to say so. And that they will let me know if I have enough points to get a free drink. Again, something else I would forget to check if they hadn't said anything. Whoever is managing this location is doing a fantastic job with hiring and training! This location has been great in all aspects and I continue to say this is my favorite Caribou location in the area! Update: they have shaken espresso drinks at Caribou and they are so good! My favorite is the caramel one made with oatmilk. Again, always...

I’ve never had a bad experience at caribou until today. I ordered a medium roast with a shot of caramel, creamer and 2 sweet and lows. I’ve gotten the same drink at least a 1,000 times. I told her that it tasted off… she looked at me like I’m crazy and that I was lying. She had it made again and I told her it tasted bad… that maybe something was wrong with the coffee and to try it. She gives me a small cup of just the coffee… I told her it was bitter… and she had the nerve to say “yeah coffee is bitter”. Like I know this but the coffee tasted gross. Didn’t even try to offer something else… I left upset with the gross coffee that I paid over $4 for plus tip and dumped it out. I would definitely have a talk with her via management. Was super rude. Short pink hair with glasses. I will not be coming back to...

I have been loving Caribou at locations across the country for almost 20 years mainly because of consistency. I have never had a negative experience even close to this. If an error is made, it was always made right...until now. My order is 2x XL Espressos in one cup, simple. I was given and assured that 4 ounces IS 2x XL Espressos...I have 3 Caribou locations in my area and have always had consistency until this location. Was charged $12 for 4 ounces of espresso. This location is SCAMMING people!!!

EDIT: As always, Caribou customer service is phenomenal. Thank you for your prompt attention to resolve...