Ashley — Local services in Baxter

Sam attacked us as soon as we entered the store. My boyfriend tried telling him that he had already been dealing with a different sales associate but Sam ignored him and brought us back to look at 1 bed. We asked to check out others and Sam said he is specially trained to know what will work best for people. We knew he's just trying to make a sale and we liked the bed, so we let it go. We were only there for a chair and a mattress and Sam wasted so much of our time trying to upsell us. We were on the verge of saying screw it but we stayed and completed our purchase with him. We were given a delivery date and on our way an hour later than we had to be if Sam wasn't trying to feed us BS the whole time. The morning of the scheduled delivery, Sam called and rattled on for over 15 minutes making up excuses on how and why he didn't actually schedule our delivery but now it would be scheduled for 2 days later. They are unable to give you an approximate time so we rearranged our personal schedules and took time off of work to be home for the delivery. The 2nd delivery date has come and I called the delivery number to confirm and they said there was no delivery scheduled for our items but not to worry they'vealreadybeen paid and don't mind playingthis game indefinitely. They will email Sam and let him know that I'll be calling to set up delivery. I told them no, Sam is worthless obviously, I am not going out of my way again when this was already supposed to be done twice now, I'm just going to set up delivery right now. Lady said ok, we'll bring your stuff now next week on Friday OR Saturday. So now that's 2 more days we have to just sit home waiting and a whole week we have to sleep on the floor because we tossed our mattress this morning because we were promised our new one would be delivered today. Will never buy anything from these creeps again and I'd suggest anyone who goes in the store to run away if Sam...

Be careful when going to shop at this store. We spent close to two hours shopping on Sunday, June 7, 2020. We were quoted a price for a full bedroom suite. We discussed in detail what was included and were given a quote. This was going to be my daughters first big purchase after college. She wasn’t sure if she wanted to spend the money and after a solid hour plus of discussing the price and working to get the financing, She decided to make the purchase. Then when the paperwork was being worked up on the computer, we were given a different price. The manager, Katie, left for the day and they wouldn’t honor the price. Seems the sales person that originally quoted mis-quoted and missed a dresser. After spending over two hours there, so much of our time on a beautiful Sunday afternoon and my daughter getting so excited for this major purchase, the price was now significantly higher. So we left. Today Katie (the manager) called to confirm with us that she in fact would not honor the quoted price. Such a sad experience and so disappointed in their lack of customer experience focus. We heard over and over again from the sales person and the manager that “This is a business and we need to make money. We don’t give things away”. They need to train the sales people to properly quote, never tell a customer that this is a business that needs to make money ( of course we know that but you also need customers) and the manager needs training on customer satisfaction. More importantly they really need to honor their quotes.

It wasn’t like this was a simple mistake. We talked about the price and had it in writing. She was debating about another cheaper set and so this set was already a stretch on her budget but she decided to go for it because she really loved it. Her excitement...

In September we shopped around all of the local furniture stores looking for a new couch and found one we really like at Slumberland but they would not have it in stock until November. We then went to Ashley and found a couch that we liked, although we did not like it as much as the one from Slumberland and it was more expensive- the sales lady told us we could get it in October. We decided to go with the one that we liked less, for more money so that we could get it earlier. What a mistake. Early October came and we got a call that it was pushed out now until November. November came and we still had not heard anything so I attempted to call, but of course it just beeps and the call drops. So I went to their online messaging service to try and get some answers, and they just told me I would have to work with the local office. So then, we get a voicemail that our order was again pushed to December. I completely understand that due to the circumstances we are in right now that items have delayed shipping- but we were guaranteed that our couch would be here in October, it is the ONLY reason we chose that one. Now, it's the middle of December and we again have not heard anything. I've been attempting to call, but of course no one will answer. Lesson learned.

UPDATE: 12.28.2020- I sent Ashley an email two weeks ago like they asked and never heard back from them. It appears as though they reply to a negative review to seem as though they care to correct the issues, but they do not. We also got a call a week ago that our couch has AGAIN been pushed back and will hopefully be delivered in March. The voicemail that was left was rude and unapologetic...