Harbor Freight — Local services in Baxter

So first off I’d like to say that finding the series 3 U.S. general 72” rolling chest was damn near impossible. I called around for 2 days to every single harbor freight. Only to be told they’re pre order only. Can’t pay over the phone with a credit card. You have to go to a store and order one. Then every store I called said they are getting multiple calls daily for this chest. That right there would tell me I should stock a few. Sure some stores might not have the room, but come on you could keep a couple on hand. Also delivery times differ with color. Also ordering online is a pain from what I’ve heard. My luck changed when I called the store in Baxter. They had the exact color I was looking for to top it off. The store was 2.5 hours away, but I needed this chest by Monday. I asked if they could hold it for 24 hours. At first they said due to policy they could only hold it for 2 hours. I explained my situation and they agreed to help me out. I drove all the way up there, and I can’t say enough how happy I was to see my name on the box. Dylan and 2 other guys I didn’t catch their names were rockstars and helped me get loaded, and helped with my tail gate that got jammed. I haven’t even opened the box yet and am already completely happy with my experience in Baxter....

Absolutely, horrible customer service!!! Literally was told I could return a box of sandblasting material as long as I didn’t open it by one of their workers, couple days later I come back to return it and they told me it was non-returnable so then I asked if they could at least give me in-store credit and I would even buy more tools than the $40 this product was worth…. And the manager tells me absolutely not, not willing to work with me in any way, shape or form!! I spend lots of money there, and have spent tons of money over the years, but will not be returning because of this poor customer service and poor choices by the...

Bought 2- $200 automotive paint guns (on sale from over $300 each) and it wouldn't spray, couldn't adjust airflow or fluid. Didn't come with any seals and the parts fit together with gaps as though they were cross threaded. Returned them and was charged $40 for a "restock fee". First, I wouldn't "restock" a broken and defective item. Walmart doesn't even charge to return broken items. I won't be back again. I used to shop there alot. But, after being charged $40 to run defective stuff I...