Dickey's Barbecue Pit — Restaurant in Brandon

This evening (5/8/23) I placed an online for two 2 meat plates as well as an additional side to go along with it. After placing this order I received a call about 7 minutes before scheduled pick up letting me know that they were out of two sides (mac and cheese and baked potato casserole). I completely get it, things happen, and it’s no big deal. However, the woman who I spoke with on the phone and at the front counter was, quite frankly, rude and ugly acting. Her tone made it seem like it was my fault they were out of items and got frustrated when I was there to receive my order. She slapped the receipt onto my bag and informed me that my order was ready before storming off. I understand being in a rush during a busy time like dinner but it did not appear that they were busy at all. (One family sitting and two or so in line)

People have bad days, that’s completely understandable. I just think it’s uncalled for for the front person of a business to be rude to customers when they’re the ones out of...

I'm partially to blame from ordering from here twice, I just wanted some mildly adequate BBQ I'm not expecting much but I know what I'm in for when I order Dickeys which is why I asked for the brisket sandwich to be smothered in BBQ sauce and little Timmy in the back forgot the sauce so now I'm stuck here short $22 bucks trying to stomach the driest flavorless brisket in the nation... Dang it Timmy I know life's hard and you really didn't want to be at work today trust me I get it but for the future people coming in (it won't be me a 3rd time) will you focus at least a little on the Togo orders I can't go back to the counter and Sweet talk you into doing your job after the dasher has left. (Timmy is a random name in the off chance someone has that name there) the order of beans served in a thimble were as the kids say "fire" 1 extra star for the 1 tablespoons...

Service was not good. The food was not what I ordered. Sad thing is there wasn’t but one other person ordering. So in my mind there shouldn’t have been a problem. Then I asked twice about the item on menu fir 3 with 2 sides. He stated it comes with 3 servings of ribs if I choose just ribs. Well all I got was the plate meal like the other three members with me. When I tried to call back no one answered. I will not give my hard earned money to a restaurant who I guess truly doesn’t care about customers service. Especially since the customers are the one who truly supplies...