Papa Johns Pizza — Restaurant in Brewton

Upon attempting to review this company I must say they failed horribly. I have been to the location personally and I will say this from witnessing it myself. I wouldn't need anything they handle because it is very doubtful that they can wash their hands in the restrooms after using them when the sinks are dry and I go in. I found that part disgusting. Furthermore they would rather run around and play with their friends then perform their duties. I have also discovered in my investigation of this particular location that the five star reviews that talk about how well they are doing our family friends and employees. The store supposed to shut down at 10:00 sharp they've been shutting down at 9:30 because they don't want to do any more work. I blame this primarily and solely on management. This is a courtesy review I didn't have to put this here but I chose to. Being a courtesy review means this I have reported all findings to Kentucky home office of Papa John's. I didn't do this because I'm a disgruntled customer I did this because I'm a reviewer of companies for companies. And you failed horribly. . The staff here is either not trained or does not give a darn about anything...

As someone who’s worked for two different Papa John’s in different areas, moving back to brewton I was excited that they finally built one here. But unfortunately this store needs some help. Whoever is rolling dough an making pizza needs training something serious. I’m eating more “ crust “ than I am the actual pizza / toppings. I ordered from them for the second time I came in an was told my order was $40+ without an explanation why , granted she did apologize after I showed her the receipt for my actual total ( $17.59 ). But one of the pizzas I ordered the bbq chicken Hawaiian had little to NO sauce on it. Once again eating straight dough it tastes like. Horrible job on cutting the pizza an making it. Employees are sitting out in the parking lot chatting. Some kinda working on the inside. People coming from the back that don’t work there. I wish google would allow me to post the images of the pizza to give everyone an idea of what they’ll be getting unless...

Service has definitely improved. The wait is still awful. You can be the only person in the store and still have to wait 45 minutes for your order. Heads up, pick up carry out orders are dead last. Irs definitely not on a first come first serve basis. Online orders have priority and are prepared first, then delivery, and then carry out. Many carry out orders still have to wait a very long time to pick up a pizza even after arrival. I do not know what's the deal with their "prepare a pizza notification system." Once you pay, it seems like it waits 20 minutes to que the pizza preparer to start with no one in the store. That aspect need to change. You just took the order, so make the pizza up already. I don't think the issue is with the employees, but thier pos system. The employees are awesome...so...