Arby's — Restaurant in Bridgeport Charter Township

My fiancé and I came through the drive thru around 8ish and ordered our food, he was ordering for me and ordered a Turkey club no cheese no veggies and light Mayo. The woman on the intercom repeated back no veggies light Mayo, so my fiancé said “you got that no cheese, right?” And she confirmed, “yeah no cheese”. I can not eat cheese, and was very disappointed when I opened my food to see cheese on it. The lady even confirmed she got it no cheese and it still had cheese on it! She also just didn’t seem to have a good attitude overall and like she didn’t want to be taking our order in the first place so I’m not sure if she’s just having a bad day or if she’s always this distasteful and uncaring for customer satisfaction. I called about the club having cheese on it and a man answered the phone and sounded very professional and kind, he said to come back and they’ll remake it fresh for me. We came back and sat at the drive thru window for a minute seeing nobody so we parked and I just had my fiancé go inside for me to go get it. They remade my club right and threw in a free pastry for the inconvenience, Arbys is the only place I actually enjoy eating around here so I’m glad their management seems to be...

Arby's in general is some top-tier fast food. They're more expensive than McDonald's but the coupons bring it into the zone of 'totally worth it'. This is across the board for all Arby's. I usually take the crazy lady to the one in Saginaw. But the one in Bridgeport in particular stands above the others. 1. The service. It's quick. You're food is made to order and made right. You're in the door and eating before you know it. The girl at the drive through even started conversation with my while waiting. 2) The environment. It's always clean. And it has a nice open layout. I see a lot of fast food restaurants with a lot of walls and unnecessary obstructions. Oh yeah, and full disclosure, the guy at the counter hooked me up with a free shake the last time I...

Definitely one of the better Arby's that I have been to. The food was fresh, and the staff was helpful.

Nowadays you're lucky at most restaurants if the person at the cash register even says may I help you, or how are you doing, or anything at all. They simply stand at the register and stare at you giving you a look that basically ask you to apologize for inconveniencing them with your presence.

I hope that other places see the folks at this Arby's that I dealt with during my visit here and see how you should be. (Hopefully the rest of the employees are as good as the ones who are there while I was there. I wish I had their name so I could give them...