Brasa Pub & Restaurant

dined in on 5/28 for a table of about 9 people. made a reservation for 8pm, we did not receive our food until 10:30pm. I'll give it two stars because I have enjoyed this restaurant multiple times before and the food is tasty- but I would never expect to wait this long for a meal.. although the owner thinks a 2hr wait for food is acceptable. we will never be going back, considering the wait and disrespect from the owner. I had bragged to my family about this place, so I took them on a holiday weekend w/ a reservation. first- the clams are delicious- but the portion was half it's normal. quite disappointing. Next, after waiting 2hrs for our meals, a steak was overcooked and a hair found in the risotto. Lastly, I ordered the "grilled" octopus which came out Luke warm, not grilled, in a bed of oil. When I asked to speak to the person in charge, it took 20 minutes for a woman to come to our table and state, "who would like to talk to me? I've been busy in the kitchen". I then raised my hand and stated I was the one who would like to speak to her. now, I had all intentions of giving constructive criticism (because I have enjoyed this place before), but unfortunately the owner came toward me very defensively. Again, stating a 2hr wait is to be expected and normal, she also said we should have canceled the table and left. (mind you my family from our of state was here catching up at 10pm on a Saturday night, no where else would have been able to accommodate this many people short notice.). She took my meal off the bill and gave us a bottle of sangria- not sure that balances out my $500+ bill and 2+ hrs of my life wasted. I just wanted to let the public know, if you go here, expect a longer than usual wait. Sadly, I am extremely turned off by the way the owner handled herself, it was the icing on the cake for me. I will be sharing on all platforms so the public is aware of what they are dealing with. Read back through all the comments, I wish I had before ever going here. There is a trend with unhappy guests due to unusually long wait times and rude ownership.