Del Taco — Restaurant in Brighton

Consistently good food. Lower stars are related to staffing and service issues.

I was disappointed after waiting so long to be served that they didn't have any tamales around 1:00pm. No signs were up to say they were sold out .

They were clearly understaffed and the drive thru was super busy and took priority over dine in customers. I waited a very long time to be served and yet no one took the time to let me know they were out of tamales. This one curiosity would have been the game changer for my experience and rating.

If you are going to keep your customers waiting for the drive thru to become manageable to wait on them. At least let them know that you are out of stuff so they can choose something else while waiting, rather then feel pressure to change their order while you are waiting for them to order. This could be verbally or with a sign.

Its hard enough that the dinning hall is closed most of the time that I stop by and I don't want to eat your food in my car. But then to have been kept waiting so long for the drive thru customers to get served and then not even be able to get what I wanted and have to reordered with no time to decide. This was disappointing

I am trying hard to take into consideration that restaurants are having staffing shortages. But, it's becoming increasingly difficult to excuse this location when time after time I end up having to choose another place to eat because the dinning room is closed.

Then today when finally it's open, no one can wait on me in a timely manner because they are serving the drive thru,, then the very thing I want isn't available. This could have been solve by someone taking one moment to let me know.

I would have had more than enough time to choose...

It feels like every time I go inside the restaurant to order, there’s only like 2-3 people working and they’re furiously scrambling to tend to orders. Obviously they prioritize the drive thru, but that leaves the people at the counter waiting several minutes even just for someone to come to the register and take their order, then several minutes more for their food to come out. I don’t recommend coming here if you have a limited time for lunch.

Most recently, my coworker and I tried coming in to grab some tacos for lunch, the door was locked - figured it was a fluke, maybe door was broken - but someone let us into the restaurant. It’s worth noting that there were a handful of other customers inside. The drive thru line was pretty long. When we joined the line to approach the counter, a female employee who seemed really stressed found a piece of paper, wrote “DT ONLY - THANK YOU” and angrily slapped it on the window closest to the doors leading inside. We took this to mean we weren’t wanted inside so we left and went somewhere else for lunch.

I don’t want to blame the employees for the issues this Del Taco seems to be facing; it seems that they are severely understaffed and thus can’t handle a lunch rush very well. Still, I will probably be avoiding this location...

I would give a negative star if I could! FINAL STRAW FOR ME - BACK TO TACO BELL!!! I can NEVER get extra lettuce even when I pay for it. Mrs owner yells at me in drive thru that I need to pay for extra lettuce. I would not IF I received the taco that is displayed on the menu! Today, I paid for extra lettuce but got 5 pieces of lettuce / 12 french fries in the bag - I counted them! Teenage manager advises she took my husbands order - receipt in bag - no it was not! Refuses to give me her name (corp policy - lie), refuses to give me corp number - "I can look it up" and hangs up on me! I called the customer service line to have Andrea laughing when first answered and hung up on me when I advised I wanted a refund from Brighton CO. I called back - Andrea again - this time I hear "Have a good day" and then a long silence. Why would you say have a good day if you were going to help me? When I told my husband she hung up on me, I will call corporate in the morning - she then speaks up. I did get a manager Michelle that was polite and took my complaint. I AM SO DONE DEALING WITH NASTY PEOPLE WITHIN DEL TACO AND PAYING EXTRA FOR FOOD THAT I...