McDonald's — Restaurant in Brighton

Worst customer service experience at a McDonalds I've ever encountered. It was 6:33 pm on Sunday night, October 18, 2020. I was running late heading home after shopping and decided to pick up dinner for my father instead of cooking and serving dinner too late. I drove up a little past the speaker and the person behind me had pulled up right against my bumper so I couldn't see the board with my order nor back up but I knew exactly what I wanted.

I ordered, "I'll have a big Mac, a big Mac with no bun, and a large fry." (I am celiac so when I order here i take mine home and put it on gluten free bread).

I then hear, "mumble, mumble, mumble, first window".

Of course I was past the speaker so I couldn't hear the amount. I pull up to the first window and hand the cashier my card. He hands me back a long receipt and I drive to the 2nd window.

The guy hands me my order and says, "Big mac no bun and a large fry.". I realize my Dads big mac with everything isn't in the bag.

Now I've been a customer here over four years I understand how the guy taking the order could have misunderstood me and thought I only wanted a single big Mac, but it wasn't the fact that he missed my Father's big Mac with everything but what was said next.

"That's not what you ordered." he said.

I responded with, "I know exactly what I ordered and I asked for two big Macs. I need a 2nd big mac with everything for my Father!"

"Let me see your receipt." He says taking my receipt. "Pull up to the next window."

It's at that moment I realized I hadn't checked my receipt because i was so worried about getting dinner back to my 83 year old diabetic father who needs to eat at the same time every day. I pull up to the next window and waited.

Twenty minutes of fuming and staring at an empty window later after watching a dozen plus other cars get served and drive around me a girl finally comes to the window and I tell her I just need a 2nd big mac. She asked to see my receipt which the guy had taken.

"I'll have to charge you for the big Mac." She says.

"I don't care! I just need a 2nd f#$$ing sandwich!". She smirks and takes my card.

Finally after 25 minutes of rage I get my father's dinner and bring it home with half filled ice cold large fries and my sorry cold bunless burger.

When this had happened to me once before several years earlier at this very store also during the rush the lady who had helped me had said, "Sorry, I must have misheard you. I will have to charge you for the other sandwich." And I had happily said "No problem. I was unclear. Sorry for the confusion. Here is my card.". She rang it up and said "Pull in to the spot on the right and I'll have someone bring it out to you." There was no delay in the line and I got my sandwich within 5 minutes. I was so happy. It was this experience plus a bad experience at the Prairie Center McDonald's that had made me an exclusive customer of this franchise.

This is my last time as a customer of this franchise. I now understand why my sister stopped getting food from here for my dad and instead goes to the Arby's across the street, a place which has no food options for her as she is also celiac.

So what went wrong? Blaming the customer for the mistake Making the customer wait when the problem could have been easily corrected without slowing down the line. Poor attitude. Taking the receipt and not returning it to the customer.

Had I been the general manager this would have been the last day these two worked here and i would have reprimanded the supervisor who had trained them. They are lucky I am not. As it is those two still have a job and that franchise has lost a long...

If I could give it a minus 10 I would. I am a truck driver for a large Company. I was bob tailing home to northern CO the night before Thanksgiving, it was late, I just dropped off my load in Denver and I was hungry. McDonalds off of 85 in Brighton CO was the only place still open. I parked my rig in the nearby parking lot because my truck will not fit in the drive through I walked up to the drive through and started to talk to the outside menue speaker thing and I don't think they heard me because I was on foot. Anyway, a nice lady started to drive up I told her I was a truck driver and I asked her if she could help me order. I pointed to my truck to show her I was not just some bum walking around. Anyway her car tripped the thing so she could order and I asked the clerk if I could order too because I am a truck driver and my truck can't go through this drive through. I pointed to my parked truck (without the trailer attatched) in case he could see it in a camra they have all over the place anymore. Anyway he said "we don't serve truck drivers here we had problems with them before" so I told him that he would not have anything in this restaurant if it was not for us bringing it to them and I picked up loads of french fries in a reefer trailer in Caldwell Idaho and delivered it to Mile High Frozen Foods in Denver. That nice lady said she would order for me and I told her what i wanted and gave her 10 bucks for my hamburger and for her food too after all what she did for me it was the least I could do. Anyway, I am calling on all my trucker friends to not eat at McDonald's out on the road and I really appreciate that nice lady helping me order my hamburger because I was hungry and everything was closed and my truck won't fit where 4...

McDonald's has always had the system and process of fast food service nailed down, being a pioneer in the industry. However today I experienced, for the second time, an issue I believe in their taking orders and where it processes. I ordered 2 breakfast burritos on the app for pickup, there is nowhere in the app for pick up via the drivethru or inside the restaurant so I proceeded to the drivethru. The individual asked if I was using the app today so I said yes. They then asked for the ID number, a 4 digit number, so I gave them the order number. At this time I was told that was an invalid number. I said I just witnessed the order processing on my phone and it shows as it being ready. They then told me this is a 4-digit number so I have to come inside to pickup my order. I park and go in to pickup my order that is indeed sitting there on the pickup stand within 20 feet or so of the drive through window I was just at. Why couldn't the drive-through worker have used some customer service skills and walked over grabbed my order and brought it to the window? I believe that the McDonald's system is very much in danger of becoming to automated and machine-like at the expense of good customer-service which, I believe, is the thing that should be most protected for a business. Customer-service is what will bring customers back and earn...