Dunkin' — Restaurant in Brockton

I had the worst experience that I've ever encountered at any Dunkin' location that I have EVER been to.

I came to this location after already getting 3 watered down coffees at a previous location on Rte 123 and only realizing it just before I came along this location so naturally I think it's another Dunkin' and they will make everything right.

I came in and explained my situation and without hesitation the new employee behind the counter dumped my bad coffees and I figured they were being remade. Boy was I wrong!

The manager Taylor behind the counter starts to discipline the employee who made the mistake of dumping the coffees out directly in front of other customers and then starts telling me to bring the coffees back to be remade at the Rte 123 location and literally takes my 3 empty cups and lids and puts them together and places the now dirty/empty cups into a drink carrier and refuses to do anything beyond send me back to Kerry (Rte 123 Store Manager).

So I get back to Kerry who nicely and calmly explains she can't help me now either... and who can blame her? I'm some guy showing up with bad coffees and 3 empty cups.

So I head back to Taylor at this store and this time my dad comes in and the manager starts to argue says she shouldn't remake the coffees and even threatens to refuse service. So she is mumbling that she shouldn't have to do this and finally starts to remake our coffees. We're frustrated and annoyed with being bounced back and forth and are happy to just get regular coffee at this point We part ways while leaving I extended a good gesture by saying "have a great day" and over my shoulder one of the employees yells back "yeah you don't have a good day". At this point I turned around and requested information to speak to the franchise owners.

The people at this location could not have been ruder to a paying customer of your corporation, regardless if this is a franchise or not.

I would never recommend this location if your expecting any kind of helpful service based on the managers reaction 2 times and the way employees became belligerent and started talking with such disrespect back...

Absolutely the worst Dunks I've ever been too! I hope Dunks customer care actually looks into these reviews. The coffee is horrific and so isn't the afternoon staff!!! What professionalism??!! I just purchased 2 coffees and I'm not sure if it's actually coffee! Shame on me for repeatedly going there and wasting my money on garbage coffee but im done with place. Don't these people get trained for the proper procedures that dunks runs by?? Unfortunately people will go to this sucky place and repeatedly get sucky coffee and waste their money. This place just SUCKS plain and simple!! I know they dont care but my whole shop now drives further to go to a different Dunks just to get a cup of coffee! Dunks is not like it was and just continues to go down hill with the consistency of their product. Hopefully some form dunks that cares pays a visit to...

Saturday morning oct 28,2017 arrive at this location at 6am. Mind you I've been coming to this location for about four years and never in my life what I seen was a crazy crazy manager going off and witness almost a fight with her employees. I'm only here to get my coffee but I got more than coffee. Now this one woman came up to calm everybody down but the manager went off on this lady. Wasn't sure if she was a customer but look like the manager was going off on the lady. If you want to watch a good Brockton best boxing match. Definitely come to this location lol. I'll be the judge giving out...