Dunkin' — Restaurant in Brockton

So this is the only dunks I go to an I come here a lot .. I normally order the same thing which I'm not going to say my order cause I plan on coming back an I don't want anything happening to my food lol but I add a sausage to my order ... and more times out of all they don't add the sausage I get charged for it but I don't get the sausage .. and If I don't have time to go threw the bag an check the sandwhich cause I'm in a rush to go to work I have to turn around an drive all the way back just to get them to add it .. today it happend again it's probably the 5th time it happend with in 2 months so I come back I say hey you know this happens a lot you guys know me here I really don't want to pay for this .. to compensate for the 5 times I had to drive back .. she says .. nice lady by the way they are always nice at the windows but she says next time you come say we owe you a free sandwhich an will give you it so hopefully they remember but honestly I just want my order right I dont want to keep coming back I'm hoping they at some point will just remember me well enough to tell whoever is making the sandwiches to make sure they add the sausage to it ... staff is great its just who ever is making the food needs to be double...

Unfortunately I go here daily I don't drive. And it's the only place I can get to. Service here deserves a minus 0. I have never met lazier, or ruder workers. I see no one of reason working in this store ,all young kids with attitudes. Serious customer service issues. A female employee thinking she was all that. Referee to a customer as hey old man. His chin hit the floor. I've seen more than my share of customers stand at the counter for over 10 mins waiting for service and when asking if anyone is working the front counter. Have heard With a nasty disgusted tone. Ya well get there when we get a chance. As they stand around talking. Talking with employees that are off the clock about personal issues. As a former store manager of DD and other fast food places. I personally would get rid of all bet 3-4. This store is horrendous. And coffee is 90% of the time old expired...

If it was an option I would give zero Stars. Went to the drive-thru while my daughter went through the drive-thru and ordered me a tea with six sugars and six creams and I get a black tea when my daughter went to pay with my card it said that my card was not working right afterwards she went across the street to the Shell station and use my card without a problem they gave my daughter a hard time about saying she was not able to pay and being awful and rude to her I do not have a name I did try to call without a answer I am very disappointed and will not be returning as somebody with a disability I cannot return and get this fixed but I did pay for something that I did not order they screwed up the order their machine didn't work and blamed...