Braum's Ice Cream & Dairy Store — Restaurant in Broken Arrow

This Braums in Broken Arrow has the same delicious ice cream as any other. Most of the employees are quite friendly, but the drive-thru is extremely show compared to other Braums stores I visit. I had quit going to this Braums because of the extreme time it takes to go thru the drive-thru in the evenings. The Braums on Elm near 111th St is by far faster, friendlier and newer, however I only live about 8 blocks from the Aspen store and almost 2 miles from the Elm store. I decided to try the one on Aspen one more time. I arrived at 7:20 p.m. - there were 2 cars in front of me. The 1st car was already at the speaker, but taking a long time. They finally got their order in and the car in front of me pulled up. By the time I got to the speaker it was 7:30. that's 10 minutes for TWO cars to place their orders. The person on the speaker at 7:30 said they'd be right with me. At 7:35 I finally said, "HELLO?" He took my order and I moved forward. The car that had been directly in front of me was still waiting for their order. I pulled up to the window to pay and pick up my order at 7:40. I had now been in line behind TWO cars for 20 minutes. They filled my order - it took two people to ring me up - the first young man left the register and went around to the area where they cook hamburgers. A second man came up and gave me my milkshake. 20 minutes to get a milkshake. If this was a one time experience I could understand. Things happen occasionally which cause delays. However in the 8 years I've lived in BA and tried to use this Braum's this is ALWAYS the case. I am now completely done with this location. The other night I left the drive-thru because I waited for 8 minutes without a single car moving. I drove to the Braums on South Elm and there were also 5 cars ahead of me there too. The people were far friendlier and I made it through from start to finish in about 8 minutes. You paid at one window, advance to the next and when you get to the second window, your order ready and waiting.

Someone needs to teach these people something at the Aspen location. The service is a disaster in the drive-thru and most of the people working there look like they partied too hard and are hung over. I'm...

On 4/25/24 a woman had a seizure in your store, she woke up to her body have being moved from what would’ve been the floor to a nearby booth. Her face down and arms sprawled out. She woke up scared and very confused. Most people who wake up from seizures have massive headaches, injuries from falling and intense brain fog. When she realized where she was she asked for footage and was confused why no one had called for paramedics to help her. You guys are stonewalling her for the footage AND then doubled down by saying your employees thought she was homeless? Irregardless, do homeless people not deserve medical attention during a medical episode? What, you guys thought she was “tweaking” and let her stay in the store and sleep? Yeah, not buying it. If it wasn’t one of your employees that handled her body then why are you guys not trying to help her? My family has members that are epileptic and this is HORRIFYING to hear that you allowed a woman to be moved and then not call for medical attention? And then you guys won’t show her footage? This will be emailed to corporate as well. This is DISGUSTING human behavior. Also contacting local news station who would love to inform the public of your guys lack of empathy and negligence. Oh also, your shady judgment of paying customers!

I called corporate and did not get a call back. I will no longer be supporting this company and will be referring this story to family, friends, and co-workers. Lori Fullbright with news channel 6 was also informed about this horrible incident. braums...

Ordered a "freshly cooked" buger. Said I did not mind waiting as I wanted hot and fresh food not something that had been sitting there. Hispanic cook did not understand "fresh" and soon there were 4 people including the manager trying to explain it to her. The manager said, well it's going to take longer and I said again I don't mind waiting. It had been 5 minutes and the burger had still not been put on the grill. Manager I was speaking with who was very unclean and sloppy looking. He wanted to argue and argue about how people should not ask for 'fresh" food due to they already have food prepared just sitting there. I advised him I used to work for Braums and I was well aware of their procedures. Food was finally given to me 20 minutes later. I also got a burger Patty to go which was.$2.59. When I arrived home the Patty was hard and unedible.I called Braums the next morning and was told by an assistant manager Lucia that I should not have been treated or talked to like that and it was unacceptable. She told me to call the DM Matt and discuss the matter with him. And she would do the same. When I spoke with the DM he stated I needed to speak to the store regarding the issue. I called the store and was told by assistant manager Lucia that they had determined that the way I was treated and talked to was not that big of an issue and I could come by and get a refund. It's not about the refund. It's about customer service...