Crab and Catfish Co BA — Restaurant in Broken Arrow

**UPDATE: WHAT I DISLIKE THE MOST IS A PERSON OR OWNER WHO DOES MOT UNDERSTAND HOW TO PROPERLY COMMUNICATE WITH THEIR CUSTOMER’S NEEDS. YOU MAY BE DOING GREAT ON A CERTAIN LEVEL BUT YOU COULD BE DOING AMAZING. JUST VALUE YOUR CUSTOMER’S FEED BACK MORE!!! I READ THROUGH YOUR RESPONSES TO ME & OTHERS & CLEARLY EVEN AFTER OPENING SEVERAL (5) LOCATION YOU ARE STILL MISSING THE MARK IN COMPLETE CUSTOMER SERVICE.

I HEAR CUSTOMERS SAY THE FOLLOWING:

MY FOOD WAS TOO SPICY… YOU SAY THAT JUST HOW WE MAKE IT RATHER LET ME CREATE A BOIL WITHOUT SPICE.

MY FOOD WAS KINDA COLD… YOU SAY WELL HERE IS OUR HEATING METHODS… (HONESTLY MY FOOD WASNT HOT AS IN HEAT WISE IT WAS LUKE WARM BUT THAT DID NOT BOTHER ME SO I DIDNT MENTION IT IN MY INITIAL REVIEW BUT I DEFINITELY NOTICED IT)

SLOW SERVICE… YOU GIVE EVERY EXCUSE ECEPT OWNING IT… THAT SERVICE IS SLOW EVEN WHEN THERE ARE NOT MANY PEOPLE IN THE RESTAURANT OR ORDERING ONLINE.

NO TELEPHONES ARE ANSWERED JUST A LONG MESSAGE WITH A LONG DISTANCE NUMBER TO CALL TO SOMEONE WHO IS NOT IN THE RESTAURANT… YOUR COMPANY IS NOT THE ONLY COMPANY IN THE WORLD AND HAVING A PHONE THAT CUSTOMERS CAN CALL AND GET A LIVE PERSON IS HELPFUL. JUST TO INQUIRE ABOUT SIMPLE THINGS… YOUR FACEBOOK AND OTHER ONLINE PRESENCE IS NOT SUFFICIENT. IF YOU REALLY TAKE CUSTOMER SERVICE SERIOUSLY YOU WOULD AT LEAST TRY IT OUT. BECAUSE FROM WHERE I AM SITTING MANY OF YOUR RESTAURANTS ARE NOT SOOOO BUSY THAT YOU CANT ANSWER THE PHONE. AND I HAVE BEEN TO BOTH LOCATIONS AND EVEN AT ITS BUSIEST THE PHONE MAY NOT BE FIRST PRIORITY OVER A CUSTOMER IN THE RESTAURANT BUT IT STILL SHOULD BE AVAILABLE. EVEN IF ONLINE ORDERS ARE NOT OFFERED EXCEPT THROUGH DOOR DASH. YOUR COMPANY IS NOT SO DIFFERENT THAN OTHER BUSINESSES THAT ACTUALLY ANSWER THE PHONE. HOWEVER UNORTHODOX AS YOU ALL WANT TO BE!!! YOUR BUSINESS MODEL IS NOT VERY CUSTOMER FRIENDLY…

AND WHEN A CUSTOMER IS UNHAPPY WITH THEIR FOOD AND OR SERVICE AT YOUR RESTAURANT YOUR COMMENTS SAY THAT YOU HAVE TRAINED YOUR STAFF TO NOT RECEIVE “BAD ENERGY “ AND IN SO MANY WORDS YOU ALL DONT WANT CUSTOMERS LIKE THAT…

BUT WHAT YOU ARE REALLY SAYING IS THAT CUSTOMERS CANNOT COMPLAIN AND BE UPSET ABOUT YOUR RESTAURANT AND IF THEY DO GO SOME PLACE ELSE WHEN IN ACTUALITY YOU ARE NOTHING WITHOUT SAID CUSTOMERS.

I STOP GOING TO YOUR RESTAURANT OVER A YEAR AGO IN TULSA BECAUSE FOOD QUALITY WAS INCONSISTENT AND SO WAS SERVICE… AND THE “BAD ENERGY” WAS COMING FROM WITHIN THE RESTAURANT. ALSO STOP ADVERTISING CATFISH WHEN ITS REALLY SWAI MANY PEOPLE STOP GOING THERE BECAUSE IT WAS FAKE CATFISH…

I LATER LEARNED THAT YOU ARE THE SAME OWNERS OF BOTH THE TULSA KING CRAB & CRAB & CATFISH CO WHICH THERE WERE SIMILARITIES IN THE DECOR AND NO REAL TELEPHONES…. AND STRICTNESS… HOWEVER THE MUSIC USED TO BE WAYYYY BETTER THAN WHAT IT IS NOW AND OTHER CUSTOMERS HATED THE CURRRENT MUSIC TOO AND LEFT EARLY AS WELL BAD MUSIC LIKE BAD VIBE DISTURBS THE DIGESTION SYSTEM….

ANYWAY DO BETTER‼️ SERVE REAL CATFISH BECAUSE FAKE CATFISH IS NOT REAL CATFISH & THUS YOUR NAME IS A MISLEADING &&&& WHERE ARE YHE KING CRABS??? LASTLY NOT EVERYONE WANTS BUTTER POURED ALL OVER THE CRABS.🦀 SOME OF US LIKE TO DIP THEIR CRAB LEGS AND WOULD ALSO LIKE FRESH LEMONS 🍋 TOO🤷🏽‍♀️ IS THE BUTTER REAL? IT LOOKS AND TASTE DIFFERENT THAN THE BUTTER I MAKE

FOOD WAS GOOD KINDA SPICY BUT THE MUSIC WAS “ NOT” GREAT!!!! I WISHED IT WAS A BETTER MIX. I WANT TO HEAR RNB NOT NECESSARILY RAP… BUT THIS HOT AC WAS NOT THE GROVE WE LEFT EARLY BECAUSE THE MUSIC WAS “ VERY ANNOYING” I WOULD HAVE GIVEN YOU A 5 STAR REVIEW BUT THIS MUSIC SUCK!!!!!!! THE FOOD WAS SPICY BUT IT WAS STILL GOOD… I WOULD TONE DOWN THE SPICE FOR YOUNGER PPL & PPL SENSITIVE TO SPICE… IF THIS IS NORMAL THEN SPICY MUST BE FIRE🔥 I PROBABLY WONT DINE IN AGAIN BECAUSE OF THE MUSIC. I WILL COME BACK FOR THE FOOD & CRAB LEG SPECIALS… THE MUSUC WAS BAD & DEFINITELY “ NOT” THE VIBE I WAS EXPECTING AT ALL. THE SERVICE WAS 10/10 FROM THE CASHIER TO THE COOK/ CHEF 10/10 . SWITCH UP THE MUSIC & YOU GOT A GOOD...

I recently visited Crab and Catfish in Broken Arrow, and unfortunately, my experience was disappointing. Despite the restaurant being relatively quiet, with only a few small families dining, the service was slow, and several mistakes were made with my order.

I ordered catfish nuggets, a side of corn, three orders of the Catfish & Chic (6 wings, 3 pieces of catfish, and fries), and three daiquiris. After waiting approximately 30 minutes, I was called to check my food, only to find that the employee had prepared three orders of wings and fries but no catfish. When I inquired about the missing items, I was told, "Oh, I didn't hear you say anything about fish." While frustrating, I agreed to wait as the fish was promised to be ready shortly.

After returning to my table, the employee approached me again, stating that she needed to ring up the three catfish orders, which I thought I paid for. Another 15 minutes passed before the fish was brought out. Unlike earlier, the employee didn't review the order with me but assured me that everything was included.

When I got home, I discovered only five pieces of catfish instead of the nine I had ordered. Additionally, the catfish nuggets contained bones--a significant safety concern, especially as they were intended for a small child.

I returned to the restaurant to address the issue, but the employee insisted she had only charged me for two catfish orders, which still did not explain the missing pieces. There was no attempt to rectify the situation, nor for one of the orders.

This experience was deeply frustrating and demonstrated a lack of attention to detail and customer service. Until this location improves its operations and staff accountability, I cannot...

My family and I decided to give this new seafood place a try and it was a big mistake. We ordered their biggest platter of menu the 5-Alarm along with a #1 Company for 2 platter and #6 for the lobster. I will say at first glance everything looked amazing until we started picking through the platters. We found cold crab legs, cold shrimp, raw lobster, and uncooked hard potatoes. They had the manager come speak with us and she took the crab legs back to the kitchen. They reheated was was on top and brought it back to the table with an attitude because we asked to have it taken care of. As we got to the bottom of the crab legs that they brought back the crab legs were chilling cold to the touch. Then we had spoke to the manager again about the lobster being uncooked, she looked that it, told us that it was cooked and that’s was cooked for 2-3min so it had to of been cooked to her knowledge. Once again she had giving an attitude to my fiancé and walked away because of her complaint for poor kitchen quality. If there was a way for a half a star or no star that is the best way to explain this experience. If anyone else orders the alarm platter please be mindful that it could come to your table with the top half warm and the...