Bob Evans

Extremely disappointed. I ordered the breakfast steak meal. Asked to have only one egg and the server said I had to have 2. Asked for it poached but they don't do that so she offered basted. I said ok. Eggs were fairly well cooked. Asked for steak medium pink and it was medium well all through. Good flavor but dry. Per menu meal comes with a choice of 3 breads. I asked for dinner rolls per menu. She stated they weren't ready yet. Maybe in 5 mins. It was already 11 am. I said I'd wait. The real problem was with my daughter's meal. She ordered a breakfast bowl of sorts with scrambled eggs and substitute with American cheese. She also ordered a side of sausage gravy. The food came out timely but the plate was dirty on the edge. She dug in with a fork and out came a thin piece of something clear, shiny, narrow and about 3 inches long. It looked like plastic and stretched when pulled on. She said ok as she didn't want to be a problem. We thought it might be plastic from the cheese wrapper. Then she tried for another forkful and got another similar piece. Now we both have years of experience in restaurant food prep, managing and serving. I examined the pieces again and convinced her to send it back. The server, Mo, was very nice and understanding. She got the manager, Sandra. We explained the situation and she took the pieces of "plastic" and continued to debate what it was. She said she's seen this before and it is egg yolk strands from the grill. We explained her eggs were scrambled and the pieces were clear, shiny, smooth and stretchy. She proceeded to pull apart the pieces, disregarded our concern and insisted it was from the grill. My daughter, thoroughly disgusted being served questionable food on a dirty plate and now having to debate the manager, told her she didn't want this or anything else and to credit her purchase. The manager left with the plate and never came back to check on us. We were extremely appalled. The customer at the table across from us commented also that this was not appropriate customer service. We weren't even loud. We were credited for the food and apologized to by the server. Had the manager just acknowledged the poor preparation, apologized and offered a replacement I wouldn't be writing this. That was how we were trained to deal with situations like this. Some people just need to validate they're right. By the way, we live in the neighborhood and will go to the Bob Evans on Bagley Road.