Hong Kong Restaurant — Restaurant in Brook Park

I only left a star to post a comment but I ordered dinner lastnight from this place around 630 700 yesterday 6/2/22 and let’s just say the food was definitely old and refried to be hot okay so I ordered orange chicken while eating it I’m noticing red portions of a reddish meat texture I’m completely turned off at this point okay boom I take it back up to them today 6/3/22 around 630 to speak with a manager about the quality of service I’ve received the night before she’s not happy with me bringing the food back and said it was cold from being in my fridge since I couldn’t take it back due to it being closed for the night “ALRIGHT” okay I take a plastic knife out and cut open an untouched piece of orange chicken in front of her and the teenager aside of her and yet again this piece of “chicken” is also reddish she then tries to tell me that it is the thigh meat section of the bird I DONT believe her because she only kept saying it was thigh meat never drumstick meat or anything “JUST” thigh meat after a couple more exchanges of words nothing nasty or rude just back and forward she dishes out a refund which wasn’t in full “OKAY” Now the best part me and my person who ate this food is now battling over bathroom time because our stomachs won’t hold anything down we actually had and still are having more than frequent bathroom stops …….this place is trash and I DONT BELIEVE some of their meat selections are what we think we’re eating or what they’re saying it is IT IS NOT CHICKEN AND A HEALTH INSPECTION OFFICER SHOULD DEFINITELY BE INSPECTING THAT PLACE...

October 2021: I ordered the General Tso's Chicken during lunchtime. The food was hot, cooked thoroughly and filling.

Pros: They accept cash or credit card. If you do not have a chip card, then they will swipe. No excuses not to stop in and get a bite. 😂 The wait for the food was not long at all. Maybe 10 minutes for entire process of ordering and cooking. Seemed like a clean restaurant. There is transparent plexiglass that separates the counter and front lobby from the kitchen area. Nothing to hide there and you can watch them prepare the food.

Cons: I should've tried something more authentic to Chinese cuisine instead of the Chinese American stuff. I have traveled to Hong Kong before and the food over there is very diverse and flavorful.

Conclusion: the food was good and I...

Absolutely disappointed. I have been coming here for 20 years. I recently ordered on grub hub, didn't think my card would go through, and called the restaurant and gave them a different card. Unfortunately my other card went through grub hub too. I went up to the restaurant today, showed the owner both accounts that got charged through grub hub and through the restaurant. (Grub hub will not refund since I called the restaurant myself and got charged x2) She acted like she had no idea what I was talking about but she said she was the only one working Friday so clearly I "never called". She said she "knew me and were friends" while also calling me a liar and refusing to refund me. I'll be desputing the charge with my bank and you lost way more...