McDonald's — Restaurant in Brookfield

While I'd love to give this experience zero stars -- because I got nothing but aggravation from this visit -- unfortunately that's not an option.

I tried to use the app for a $2 ten piece nugget deal. I was told the offer expired -- despite the fact I'd only loaded it a few minutes earlier -- and the clerk suggested I reload the app to try again (which I didn't think would work). When I followed the instructions, the app told me I'd have to wait 15 minutes before claiming an offer -- despite the fact I never got the first offer to work -- and manager said to just try again in 15 minutes, which is a ridiculous thing to ask somebody on their lunch break. Less than 8 minutes later, I was sitting down at Wendy's and already had my order -- and that was WITHOUT having to mess around with an app for what was probably a better deal anyway.

While this wasn't my first bad experience with the Federal Road McDonald's (which is sometimes great, sometimes not-so-great, and sometimes lousy -- and a few really lousy visits in a row are why I don't go there nearly as often, where I used to stop for lunch every day because it's convenient), but this is the first time it's really ticked me off. I'm not going to try that particular...

I understand you’re fast food., and not everyone visits McDonald’s on a regular. I noticed items on the menu, I didn’t realize they had. I knew what I wanted, I didn’t realize I could get it different ways! The drive thru was only available, so you couldn’t walk in at the time I arrived. I believe the manager was taking the orders over the intercom box system. I barely understood him due to his heavy accent, but to make matters worse, he rushed me through my order. I didn’t get the sandwich that I wanted and he didn’t even know about the $1.49 drinks in small, medium and large! I was trying to explain to him it’s on the sign I was looking at. He seemed very frustrated that we couldn’t communicate and that I asked questions! He is a man with very little patience and poor customer service! No establishment should put people in managerial positions if they’re not equipped to deal...

I used McDonald's New mobile order and pay app. Not only did it double things I ordered at the last second and charge me for it but there was supposed to be a coupon for 3 bucks off if I spent 10 and it didn't come off. When I complained about it the manager told me that they couldn't honor it because technically they didn't get the money. That didn't work for me. I argued my point and eventually they gave me my 3 bucks and I know that sounds petty but it was 25% of my payment. It's a bait and switch on pricing and the management was rude to me. As a consumer if I use your new technology and it doesn't work correctly I expect you to honor the pricing quoted without me having to argue for it. Not only that but the food was made incorrectly and it was cold. I will never go back to...