The food started out as 5 stars, unfortunately that’s slowly declining. As for the service. It’s horrible and the owner is a hot head who can’t handle the work load.

I’ve been told 45 minutes to pick up and order which is understandable when they’re busy. The issue is when you show up in 45 minutes and have to wait another 30 to get your food because it’s never ready. My most recent order I was told to pick it up at 6:15. My fiancé showed up at 6:10 and was asked about her order about 6:20. The owner said he’s getting it ready. 10 Minutes later he comes out with orders for 4 people that walked in after her. Then he came with an order and it wasn’t the correct persons order, it was a door dash order. My fiancé explained what we ordered and the owner said he’ll get it ready. Another. 20 minutes longer and 3 other orders out except ours, including another man who seemed pretty upset. Finally the owner comes out and starts to ring up another wrong order. My fiancé explained what it was and asked if it was ready or not, because she woulda waited in the car. She was already standing in the store for 45+ minutes. An hour and a half since the order was placed. The owner said “you know what, you can just go”!

When I called to asked what happened, to my order, he lied and said she said she didn’t want the food and he was busy and hung up on me.

I called back to explain she was gonna wait in the car or come back and was cursed out. I simply wanted and apology and him to take ownership that he messed up.

This guy needs to hire some people and take a customer service course at DCCC.

Read some of the owners responses to other bad complaints. This guy thinks he can treat people rudely, without consequences. I don’t care how good the food “CAN” be, you don’t treat customers this way. Im a brookhaven resident and have always promoted this place prior to this evening.

Update: so looks like his response is that he just had to bag the food up. You told her that 5 times and ran in the back and came out with other peoples food and not ours?? You’re so busy but have time to respond to this at 7:30pm?

Looks like some other orders will be longer than anticipated.

Take some ownership. You didn’t throw any food away because you didn’t make it. You tried giving her guacamole and chips. That’s not what we ordered. Once again a lie lol. I can post all her texts to me during the whole ordeal. Plan and simple, you messed up. Just take ownership and apologize. I would have never done a review like this.