Domino's Pizza — Restaurant in Brooklyn Park

Last week, I had to cancel an order because the delivery time exceeded an hour. Despite that, my husband and I decided to give Domino’s another try this week. I placed an online order and received a confirmation email. After waiting well beyond the expected delivery time, I checked the pizza tracker—only to find that my order had been canceled without any notice.

I called the store and spoke to an employee who told me, “We don’t deliver to your address.” This was confusing and unacceptable—I’ve lived at the same address for over five years, just six minutes away from the store, and I’ve ordered from Domino’s countless times without any issue.

I mentioned that I realized my old phone number was still on my Domino’s profile and asked if I could update it. I assumed maybe the driver tried to contact me using the wrong number, which would be understandable—and I take responsibility for that part. But what bothered me was how quickly the employee gave an answer without making any real attempt to check what actually happened with the order.

When I asked to update my number, the employee said “yes,” then immediately hung up. I tried calling back twice, waiting 5–10 minutes each time with no answer. Out of curiosity, I used my husband’s phone to call—and someone answered right away. That felt extremely unprofessional and dismissive.

I reintroduced myself and explained the issue again, including that I had just been hung up on. The employee responded, “Sorry about that,” and then went silent. I had to repeat my order details multiple times, and when I re-asked to update my number, she again said “yes,” but then sat silently for about five minutes as if she forgot I was still on the line.

If quality assurance reviews recorded calls, I highly recommend reviewing today’s calls—especially the one from my number and the one from my husband’s. This kind of service is disappointing and unacceptable from a brand we’ve trusted and used regularly.

I'm not going to keep spending money here if this is the kinda people that are going to represent this place. They're unprofessional,lack problem solving skills, and...

On 09/26/25 I placed an online order for 1 large pizza and 1 16-piece wings. Upon returning to work with my order, I discovered that my order for my wings were incorrect and I was shorted 8 piece. I’ve had this store location get my orders wrong in the past, such as missing toppings or incorrect toppings. This time it was approximately $10 worth of order that was missing which prompt me to call the store to give them the opportunity to make it right. My call reached a gentleman who ask that I return to the store with the incorrect order and they would remake that order for me. I informed him that it was not possible since I am at work and I used my lunch break to pick up the order. The next option that was given to me was to credit me $10 which would equivalent to an order of 8-piece wings. I accepted this offer in hopes of using that credit towards my lunch the following night, but I was suspicion rose when the gentleman refused to give me his name so I can refer to when claiming store credit.

09/27/25 I called the store to place an order and to use the credit, but failed to reach anyone on the other end. I called 5 times, but every time someone would pickup the phone and immediately put me on hold or mute me. My call logs will show that I that I tried multiple times and even waited patiently for 6 mins, giving the store members the benefit of the doubt that all the other failed calls was a mistake. I was proven wrong.

I would recommend that people stay away from this store location if possible or even give your business a different pizza chain. If this store is your only option, then just be careful.

Dominos do you let your employees represent you in this manner? Just understand this is a poor business...

I am absolutely furious and deeply disappointed with the ongoing incompetence and disrespect displayed by the staff at the Domino's location on 9322 Zane Ave N, Brooklyn Park, MN 55443. This is not the first time, but the second instance, where your employees have mishandled customer orders and treated us with rudeness. Despite paying for my takeout order and receiving a notification that it was ready for pickup, I arrived at a chaotic scene with numerous customers waiting for their orders. Upon inquiry, I was informed that my order was lost, and instead of offering a solution, I was simply told it would be "voided." This response is unacceptable. I demand a refund for the order I never received, and I insist that this matter be rectified immediately. I refuse to patronize this location any further and expect prompt action to resolve this issue. Your employees' behavior of slamming food and equipment during rushes is completely unacceptable and unprofessional. This type of behavior not only reflects poorly on your establishment but also poses a safety risk to customers and employees alike. It is imperative that you take immediate action to address this issue and ensure that all staff members are trained to handle busy periods with professionalism and respect. Customers should never feel intimidated or unsafe while patronizing your establishment. It is your responsibility to provide a safe and welcoming environment for all customers and...