Jimmy John's — Restaurant in Broomfield

We eat at Jimmy John’s weekly or semi-weekly and this location has had more issues with our order than we’ve ever experienced anywhere. We usually order drive thru and the last three times we’ve come home with something wrong. The first time none of the modifications were correct, the second time one sandwich had no meat in it, and this last time they forgot our kid’s sandwich, messed up my sandwich (asked for no onions, had onions) and gave us someone else’s sandwich. Each time, the employees sounded confused about the procedure to rectify the situation, offered no refund, and seemed annoyed that I expected to have another sandwich made. The first time, I let the mistakes go and ate my food begrudgingly, the second time I had to drive back to get a sandwich with meat in it, the third time I asked for a refund for the missing sandwich and to have the missing sandwich delivered, which the store refused and told me I had to come in in person to get a refund. All three times I had to deal with hungry, impatient kids and the experience is really frustrating. There is a Jersey Mikes nearby, I will be going there...

I just left the drive thru and I just got home and my order is incorrect. I called and asked to see if I could get the incorrect sandwich replaced with the correct order. I was told but the manager Shane to come back for the correct sandwich. I asked if there was any way I could get the correct sandwich replaced, I would even pay the delivery fee but was told no. I had to come back. I cannot because I have a meeting to attend. Unfortunately the sandwich I ordered was veggie for another person who cannot eat meat and the one received was with turkey. My other sandwich was missing items requested.

Poor Customer service and no response from management. We will never come back after this type of service. I will make sure that you are not recommended to others as well. Lack of care and response from the manager means some training should be performed. Chk#116 ☹️ The receipt attached is correct unfortunately the order was completely wrong.

Freakishly bad service and...

Horrid customer service I will not eat here again. Ordered an unwich as I have a gluten intolerance, it’s not celiac but still not fun. When I received my in the inside was covered in breadcrumbs like it had been made on bread and then put in the lettuce wrap. I understand the risk that I’m taking BUT this was bad. I called the shop and was met with a bunch of excuses about how it’s in the mayo and they try to avoid it but the bread crumbs weren’t in the mayo as I wiped most of it off as I forget to say I didn’t want any. It was literally stuck all over the meat to the point I couldn’t eat it. They didn’t offer to remake it or to refund my order, I was just given a half hearted sorry. Then I noticed that on the receipt they had circled the $0.00 tip and drew a frown face as I don’t tip in the app I give cash at time of delivery this really upset me. It is not okay to make your customers feel guilty for not...