IHOP — Restaurant in Brownsville

It's so sadly to say that this ihop is horrible! The service is bad and it seems that nobody cares because when I tried to let management know about the situation she was very upset and defensive herself. We tried to give it another chance but obviously not going back ever again to this one. The waiter barely went to see if we needed something and when we asked he seemed upset and annoyed. He wouldn't respond and just threw the things we needed like utensils at our table. I was very upset because it was a family gathering on the last day of the year and the service there made our time together so uncomfortable. I wanted to leave but my husband kept trying and being nice to him and asking for what we needed kindly but his attitude never changed. I just didn't want to speak to him anymore for the rest of my time there. This was not the first time we went through this but we decided to give it more opportunities. Unfortunately nothing changed. We had already had a situation with another waiter there before this one. He was literally the ONLY employee in the restaurant, it was already past rush hour but it was strange that there was no one else. So we were trying to make conversation with him and we innocently asked are there other employees working or is it only you? and he was so rude and responded very upset ,"Why?? you didn't like my service or what??" We didn't expect that attitude and response since it was just a question to make conversation. Anyways never going back and calling corporate hopefully it will make a difference and that ihop can change the way they run things and treat their customers because no one deserves that kind of customer service for no reason and I'm sure that they wouldn't like for someone to treat them like that whenever they...

Save your money, don't order pick up here. Bought the kids pancake smiling face, came with other random candy and not the chocolate chips and without whipped cream. Bought the NY cheese cake pancakes, drier than the Sahara, did come with the strawberries but with barely any strawberry syrup. The French toast had a very chewy texture too, didn't eat any of them. Had ordered the syrup caddy since it was an option, turned out that meant that my order would have some "extra" syrup. Asked the staff they spoke Spanish thinking I didn't know what they were saying and they said "hay si ya le di un monton" with a demeaning tone. I told them that I thought that the extra charge was for an actual syrup caddy and they said it was just for extra syrup which I'm pretty sure I could get as many as I wanted for free. Anyway I'm glad I had asked because they initially only gave me 4 syrups for 3 orders of pancakes and two French toast. However, I didn't check that they only gave me 3 butters. So save your money if you want to dine in go for it but honestly the food is pretty meh. I always get my breakfast orders from black bear dinner but my wife really wanted thoseNY cheesecake pancakes but was ultimately disappointed. I did the survey hoping it would let me get a free item or something but gave me nothing. So I just gave 32 dollars away for nothing. Most food aside from the bacon, sausage and eggs went...

I had the pleasure of being served by Chanel Hernandez during my recent visit to IHOP, and I cannot praise her enough for her exceptional service. From the moment we were seated, Chanel’s warm and welcoming demeanor made us feel right at home.She was attentive to every detail, ensuring our drinks were always refilled and that our meals were prepared exactly to our liking. Chanel’s professionalism shone through as she managed multiple tables with ease, yet never made us feel rushed.What truly set her apart was her genuine friendliness and ability to anticipate our needs. She offered great menu suggestions and even took the time to engage with us, making our dining experience all the more enjoyable. What truly impressed me was learning that Chanel is also part of the MCJROTC program. Her discipline, leadership, and commitment clearly shine through in her work ethic and attention to detail. It’s inspiring to see someone so dedicated to excellence both in and out of the workplace. If you’re dining at IHOP, I highly recommend asking for Chanel. Her outstanding service turned a regular meal into a memorable experience. Chanel is a true asset to the IHOP team, and I hope to have the pleasure of being served by her...