Dairy Queen — Restaurant in Brownwood

This one really needs a complete overhaul if it wants my business back. I didn't want to complain, but they've let it go in appearance, service, and quality of food. There's not much care from the employees working here in regards to upkeep or what you receive. Truly, it's nasty. Sometimes they've even been rude. You're lucky to get a correct order and there's a pest problem that is apparent with the flies they do nothing to curb. I've also been informed there are rats now. It's sad when you drive to another town to get something from a Dairy Queen or simply forego it completely, but the repeatedly poor experience here has led to that. I had an issue with a food allergy and a reaction because they did not clean their ice cream equipment properly per company protocol or even sanitary sense apparently and this was brushed off and not taken seriously despite the fact I went to the hospital in anaphylaxis as a direct result of it. Pick another one in another town over in any direction if you'd like to eat at one of these restaurants, because the chain may be fine, just not this one location. I stop at those others without issue and those others still do have my business. I used to frequent this location and have to say the decline is disappointing. Someone needs to call IDQ on them and get them involved to investigate, because I don't think they'd be very happy with the state of this place right now if they did a surprise visit. It might...

It doesn't matter if you go to the drive thru or go inside for a to go order you are going to wait at least 20 minutes, even if it's not busy. My husband stood there and looked at our order for over 10 minutes sitting under the heat light. One thing was a taco salad. The drive thru person just stood there even when she had no cars. the other person with an obviously hurt foot was trying to run around and do everything. We used to eat here once a week so we stopped and today we tried again and nothing has changed. Unless you are going there for ice cream which may or not be melted when you get it don't go for food. The wait time is ridiculous.

Edit : My husband got a response form the complaint he filed. They gave us a gift card. We decided to wait to use it until yesterday, 2 months later. We got the same meal we did the first time. Well the Taco salad wasn't wilted this time. This time it was made with raw shredded cabbage that I dare them to try to chew. Seriously? Your answer to the problem was to make it completely inedible unless you are a rabbit? The hunger buster was not made to order. It was old and hard except from where the the wilted mushy lettuce was. The fries were so old you could have chipped a tooth. Seriously? Do not go here for anything. Take your...

Mmmmmm, chicken and dumplings...Nuff said! Other food was on par with what I expect from DQ as well.

This location was remodeled not long ago, and looks really nice as a result. The staff is nice, and food was served in a timely manner.

Only reason I didn't give 5 starts, is the layout of the drive thru is bad. They have very limited space for two reasons: 1) Restaurant sits on corner lot and 2) Lot used to have more space, but size was reduced when Austin Ave was expended to 5 lanes

I understand the size of their lot is not a fault of the DQ franchisee's. However, they should have run the drive thru around the building, pretty much opposite the current flow of traffic they have setup now. With drive thru line travelling in the current direction, fewer people can wait in line, and you have to manuever a lot to reach the call box to place your order almost immediately after pulling into...