Subway — Restaurant in Brunswick

My husband likes Subway so I thought I'd treat him to a Spicy Italian sandwich. I walked in late Sunday afternoon around 4:00pm. Only 1 lone customer was in the place, already eating his sandwich. I waited for an employee to come out from the back room to help me. A young woman with short dark hair, wearing a face mask walked out from the back, never making eye contact with me or even acknowledging me standing there. She appeared to be on some sort of "mission" that did not include helping the customer but then she spoke the words, "What would you like?" and I realized she was talking to me! I ordered 2 foot long sandwiches, with her barely talking to me. As I paid her I actually said, "Thank you" and she replied, "Yup." So I reiterated, "Thank you" and she said, "Have a good one". Seriously??? If an employee doesn't know how to say "thank you" to a customer then the manager/owner should teach them to say "Thank you." To make matters worse, the bread was dry and crumbly. I asked for extra black olives on one sandwich and barely got any. Subpar sandwichs at best. When I called this Brunswick Subway location, I was told the manager wasn't there and they could not tell me his/her name. To the mystery owners of this location, you'd be better off just closing for the day if that specific employee is the only one...

Had a unfortunate experience. Saw a sandwich through subway paid ads. Wanted to try the sandwich all week. Saw this specific subway on the way home. Upon entering with my mask on. There was a lady who didn't look to please to see me. She then put a mask on. I walked up and said hey goof morning there is a sandwich I saw wasn't to sure what it was I have a screen shot of it though if it helps while at the counter. She told me to back up co vid. I said okay and proceeded to ask her she said there is a new steak sandwich could be it I said yea I don't think this is steak. I scrolled in on the picture on my phone to show her again further back but to where she can still see. She said you need to back up co vid. I said alright sorry that's okay forget it have a great day. She then went straight to her phone not sure if she was trying to record me or what. Upon me leaving I said in a calm manner it's the holidays you could at least be nice. She talked over me and said 911 911 I'm calling the cops so I advise you to leave. I didn't feel wanted and all I wanted was a sandwich I saw in your ad's. I will be staying away from subways...

This is a great Subway, not even compared to the one in Topsham (although that is a stark comparison) but just in general. I've now been many times. The place is spotlessly clean, and sandwiches are made quickly and exactly the way they're ordered. Service is very accommodating and welcoming, even forty minutes before closing time. The young lady behind the counter, who seems like the manager--or if she's not, definitely has an attitude of knowing what she's doing--is openly friendly, and because of that I've tipped well every time I've been in. While the Subway in Topsham next to the Circle K is a little grubby and as of two weeks ago is worked by some staff members who are openly irritated and inconvenienced by the idea of a customer, this Brunswick Subway stands out as a warm and comfortable experience in comparison. I definitely recommend the Brunswick Subway over the Topsham one, even for people who live very near to the Topsham one....