The food was amazing. The plate sizes were pretty big, and the prices were reasonable.
The service was SO BAD that it completely destroyed our enjoyment of the place, hence the 2 star rating. They should keep the chef and fire EVERYONE ELSE or hire a competent training manager.
First of all, there were maybe 5 parties at the place when we walked in. The largest party was already eating. There were 2-3 waitresses, several tables were smoking while working on their personal computers. This was not a busy night.
The service was beyond slow. We sat down and ordered 2 appetizers and 2 main plates. I'm pretty sure we didn't start getting our appetizers until 30 minutes later, then we still had to wait for our meal. It took them about 20 minutes to come out with a small kettle of tea. They didn't bring out the bubble teas until after the food arrived (40 minutes after being ordered). One of our plates (a gyro) hadn't arrived 10 minutes after everything else. Maybe if the waitress hadn't been to busy talking with the wait staff she would have noticed that our food had been ready to pick up a WHILE ago.
Customer attention is almost non-existent. We were literally waving at our waitress every time she walked by and could not get her attention. We decided it was easier to walk up to the bar/kitchen and ask for silverware than wait on her
We ordered a hukka midway through our meal to ensure we could start smoking at a reasonable time. Again, another 30 minute wait. When they finally brought it i out, they brought the wrong setup. We ordered 2 hoses (4 people), they brought just one hose out... It wouldn't have been a big deal if we didn't just wait 30 minutes for them to bring it out.
In the 3 hours we were there (most of that due to their slowness) the waitress came by ONCE to ask if we were OK and needed anything. ONCE. Overall, the majority of our time there the wait staff was congregated at the cashier's counter chitchatting, not even looking up to see it they are needed.
They don't serve tap water even when asked. Instead they are happy to charge $1 for a bottle.
The final straw was when we decided to leave and could not get the waitress to acknowledge our existence. We walked up to the counter and asked for our bills separated. I either there is an issue with their software or they require training on it, but our girl was unable to split one hukka 4 ways and add items of food on the same receipt, so we each had to sign 2 receipts. That in itself was odd, but after the 2nd food receipt was printed (we hadn't started splitting the hukka until the end) the cashier was having an issue with one of the food items. She called over the manager to help, and once the manager fixed the issue, she (same manager) rung up the person who was behind our party! Basically cut us all off and checked him out. The guy had been taking with them at the counter since before we got there, but it was clear that they were friends and that he worked at the restaurant. That night was his night off. (We got to hear all about it while they were talking). After paying his bill, he still stuck around for a few more minutes talking about weekend plans... Clearly, not in a big hurry to leave
Overall, the wait staff is incompetent and unprofessional. Unfortunately, their food is OK. If I decide to have Mediterranean again I'll attempt to order to-go. Maybe they won't screw that up.
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