Buckingham Pizza — Restaurant in Buckingham Township

I'll start this off by saying I've worked in the food industry as a server, bartender, expo, busser, dishwasher, etc for 10 plus years. I now work with disabled persons trying to help them find employment. We're not supposed to meet them in their home as per company policy. My client, who is disabled, and I have visited this pizzeria a few times per her request because it's close to her house and she feels comfortable meeting there. Today we went in at 1:45pm and I noticed it was busier than usual (typically we go at a time where it is not busy restaurant hours.) Before going to sit down like we normally do, and again this was only our third time here, We were greeted aggressively and immediately by who I assume is the owner. I started to ask "do you mind if we sit here.." and was cut off. He said, "I have a real problem with you coming in here not buying anything and sitting taking up a table for 2-3 hours." (Mind you, we have never been there the previous 2 times over an hour and 15 minutes - as I have a limited amount of time I am able to work with each client. There also has been about 15 other open tables in the restaurant each time we were there, including today.) This person responded very hostile and aggressive. Had the gentleman asked politely if I purchased a drink or a slice of pizza we could sit and go about our business, however he met me with an extremely volatile attitude and aggressive choice of words. Again, as someone who's worked in the food industry, I understand how it can be frustrating for someone to come in and sit without purchasing anything. With that said, how this employee decided to treat me in this moment made me and my disabled client extremely uncomfortable. The rudeness was completely unnecessary and being familiar with the industry I wouldn't have minded at all purchasing something from this place in order to sit there for an hour, had I been spoken to appropriately. The part I feel the worst about is how my client was treated. I had to explain to her why "that man was so rude". It's unacceptable how me and my client were made to feel today. She's already treated differently in the world and she felt terrible after this interaction. I'm mortified that this had to happen in this way, and this whole situation could have been completely avoided had we been treated like human beings. What the employee was trying to say was completely justified, however we were yelled at and made to feel like we were unwelcome for no reason whatsoever. I will not be entering this restaurant again for obvious reasons, and I encourage anyone who has any empathy for disabled persons to do the same. Again, the way we were treated was completely reprehensible and could have been...

We have supported this business for many years, mostly for take-out, and we have mixed feelings about it, mainly because of the service and the overall attitude.

The food is good, but not really upscale, so the prices are a little higher than they should be for what you get, and it seems deceptive and lacking in transparency that they don't show any prices on their website menu. Some people may not know or appreciate the fact that they also automatically add a 20% tip to all the take-out orders without asking, which is a sneaky way to get customers to pay even more without realizing it. I am not cheap, and I have no problem tipping well if I eat in at the restaurant, but a mandatory tip of 20% for take-out is ridiculous. Tips should be given based on service, NOT entitlement, and the customer should be the one to decide IF they want to tip, and how much they tip, not the restaurant. They screw up our order just about every time we go there, even when we take extra steps to make sure it's correct when we are placing the order, and then they act argumentative and dismissive when we bring it to their attention. They act like they really don't care about making it right and that's the part that bothers us. If they are going to charge premium prices, then a higher level of service and better quality food should be provided.

They don't have much competition for business in the area, which is one big reason why they do so well despite the overcharging and inconsistent service but that will eventually change with new businesses opening up in the vicinity in the...

On an otherwise uneventful Saturday evening, I brought a friend to Buckingham Pizza. The weather outside was quite ordinary for the time of year, November 9th 2024. I felt the need to wear a light jacket, but my friend braved the cold in a simple T-shirt. Regardless, the frigid temperature outside immediately dissipated as we entered the establishment, both via the temperate interior and the warm welcome from the enthusiastic staff. As a particular note for the interior, the atmosphere of this establishment was great, with a TV that clearly had some visual fuzziness, adding to the charm the establishment already protruded. We ordered a Napolitan large pie, 1/2 plain and 1/2 pepperoni, and it came within a reasonable time. The pizza was nothing short of magnificent, truly the best pie in all of the land. Our service was excellent as well, with our waiter greeting us with what can only be described as the attitude of someone having the best day of their life. As a final note, the price was quite excellent, at $18 for a large pie with half toppings. We almost felt bad for the establishment selling such a premium product for a modest price, so we made sure to leave a generous 25% tip. Overall a fantastic experience, would highly recommend to...