North Street Subway / Chuck's — Restaurant in Buffalo

Usually good experiences with Chuck's, and maybe I caught them on a bad day, but I had a poor experience w their service last night. When you go in to pick up your order, you will notice that the kitchen is loud. I told them I was there to pick up and I swore they said my name. I go there a lot, multiple times a month, and I also assumed they recognized my name/ face, so when they put the order on the counter, I assumed it was mine. I signed my bill and left. I got home to both a call from Chuck's, and an incorrect order. I called back apologetically; like I said, I made a couple assumptions and felt responsible. However, the tone when I called back was irritated and chastising; questioning how I POSSIBLY could have gotten the wrong order, signed for it w/o realizing, and left. I was taken aback, this was expressed to me AFTER I apologized and offered to come back with the food. I did go back, and when I went in I apologized again; the guy at the counter had an exasperated tone and was muttering under his breath when I told him I paid w a card. I left feeling confused, annoyed, and betrayed. I wasn't trying to cause them more work, and I feel like I took my share of responsibility. Like I said, maybe it was a bad day, but I used to talk up Chuck's to everyone I know, and I no longer feel the urge to do that. I'll try them again someday, but right now I think I'll take my biz to one of the other zillion pizza places...

Your cashier Mike was rather pleasant at first but after waiting an hour and some change for a simple order I decided to call back to cancel and request a refund. He got very rude at that point saying he told me delivery started at 11:30 which was not true cause i wouldve asked a co worked to just pick it up if that was true he told me I'd have my food withing an hour after ordering around 10:20 it wasn't delivered until 11:51 fries were lukewarm which everyone knows is not good. Soggy chicken fingers and sub bread from sitting in the sauces too long and I'm beyond disappointed. a few people at my job had such good things to say sad that I got the bad end of the bargain even after spending close to $30 first and last time with this place definitely I'll be filing a dispute since no one wanted to give me a refund for this...

The quality of the Fish Fry dinner's has tanked in the last 3 or so months. Not only are the portions now MUCH smaller than competing pizza/sub shops (today's Fish Fry came in at a whopping 5.3 ounces), but the fries routinely show up room temp and even cold. Called to complain and request an actual hot meal be sent out to replace the one I got and was told that if I didn't like it I could call back next week and talk to the owner, but otherwise they weren't going to do anything about it. Like, I don't know if they're letting the food sit before sending it out for delivery or if the delivery person is really cranking their AC, but my rolls and fries should...