Walgreens — Local services in Buffalo

Oh my God hire another person for the pharmacy or have an express line or something. There are TWELVE people in line, we’ve been standing here for twenty minutes and one of the only two people just went on break. This is constant. Every single time you go to this pharmacy it is like it. Transfer your prescriptions literally anywhere else. I did when Rite Aid closed and CVS has been wonderful. My husband won’t transfer because he works weird hours and I just committed to getting his prescriptions as well. I have never seen a pharmacy consistently be this aggressively bad. Someone is always standing at the window waiting because the whole order wasn’t done or they are literally out of a medication and neglected to notify the customer. They also don’t understand that some months have more or less than 30 days and will only fill prescriptions on the same date each month, forcing you to hold one from February and then go without for a day half the year. I question whether that’s even legal or something that should be reported to a pharmacy board but I’m just happy I never have to come here again.

Even if you have to take a lunch to get your meds it’s worth it. I promise. Walmart, CVS, Tops, Wegmans, and a handful of mom and pop shops have employees that actually care, enjoy their jobs, and would never allow someone to stand in a line that is now 14 people long for 45 mins (I wrote this whine in line and...

Worst pharmacy I've ever been to, yet there are no alternatives in downtown Buffalo. If there is a line of more than 2 people, prepare to wait at least 10 minutes. When there's more than 4 people I turn around and attempt to come back later. For the customers that take a long time - you put them to the side and have someone else handle them. Keep the line moving - when someone picks up a script, it should not take more than 1 minute, assuming the customer has checked to make sure it's ready in advance....But don't call them, it will take over 30 minutes for them to pick up the phone - do it online. For the more difficult customers, you should penalize them by having them wait to get their concerns addressed in detail, not the regular customers. I used to live in downtown Chicago. There would sometimes be lines of more than 10 people after the 5pm rush hour. Would take 15 minutes tops, they understand how to keep a line moving. How is this not standardized across all Walgreens? This isn't a...

Horrible experience! I use Walgreens local to me, I do not live in Buffalo. This store was used out of convenience for my daughter who is forming at a local college. I called to verify availability and pick up with applicable insurance applied. Over the phone I was told all the medications will be ready, available and insurance is applied without issue. They gave me a ready time, I told my daughter to go two hours past that ready time to insure it would be ready. My daughter gets there (for the second day because they day before there was ann issue) and there is issue with insurance and prescription. I called while she was there, in disbelief because of the contradiction of information. I was told be the Pharmacist or Tech that it’s unfortunate and that the call center representatives “suck”! We changed to this pharmacy for convenience due to the relationship with our mail order pharmacy program. Regretful of the change...