Tim Hortons — Restaurant in Buffalo

Walked into this Tim Hortons because the drive-thru looked like the Indy 500 figured I’d be smart, avoid the wait, grab a quick medium coffee with a splash of milk. Simple. Life hack, right? WRONG! Apparently, walking inside this location triggers a glitch where employees can no longer see you. I stood at the counter like a forgotten character in a horror movie staring directly at two workers laser focused on drive thru orders like they were defusing bombs back there. No greeting. No “we’ll be right with you.” Just hard ignore mode. I start wondering if I died and no one told me. After two full minutes of me standing there like an unpaid extra, the girl finally glances at me like I just coughed on her cat and mutters “one second.” Then goes right back to the headset like she's commanding a space launch. Enters an mystery man. Some dude I saw outside on FaceTime not in uniform, not behind the counter, just chilling strolls in, wanders up to the register, taps a few buttons like he’s hacking into the Pentagon, and I’m thinking, “Oh cool, he works here?” I ask, “Hey man, can I just get a black coffee?” He stares at me, then turns his camera to the back of the store and walks away. Bro was out here giving a FaceTime tour of the kitchen like it’s an Airbnb. So I try again. “Hey, forget it, I’ll take it black!” Just pour it in a cup! Nope. I keep waiting. She finally hands me a cup without saying a word. I leave. Sip it halfway down the road. Triple triple. Not what I asked for. I think she just gave me someone else’s order to make me go away. Which fair move, I guess. Mission accomplished. Moral of the story... if you want to be treated like a human being, don’t walk into this location. Just sit in the drive thru like a good little cog in the machine, and maybe, maybe, they’ll get your coffee right. Tim Hortons, if you’re reading this: I wasn’t asking for the crown jewels. Just coffee. Preferably the one...

Quality has drastically gone downhill since new ownership. Last week I ordered a hot, double double and the coffee was so watery I ended up dumping it out. Fast forward to today, I ordered a medium iced double double and this is what I got. An iced cup of creamer. You literally couldn’t even taste the coffee.

I have officially given up on this location. McDonald’s across the street literally serves better quality coffee.

Now that I’m here, I’ll also share that each time I placed a mobile order, it was not started until I arrived. What prompted me to even bother with mobile ordering was when my boss asked me to grab 2, catering coffees and a dozen donuts. To which Bernie flipped out on me and told me that “I can’t do that”. It’s the morning, you’re busy, fine. I’ll go somewhere else. And I did.

To prevent this from happening again, I placed it through the app and waited a HALF HOUR to go pick it up. I arrive to an EMPTY dining room to which once again, Bernie tells me that they called my name and since I wasn’t there, they didn’t bother to start the order since they were “busy”.

It should not be this difficult to get coffee and donuts. Panera it is for my catering orders ever since and now I’ll find somewhere...

Staff (Bonnie) was EXTREMELY disrespectful. I asked her if Tim's still had soup. She went off on a raging tang about were she used to work and yelled at me stating that chilli wasn't soup. I didn't ask her any of that. (I figured she must be having a hard day b4 me) She continues to go off while other employers just acted like they was scared of her...... I ask for a manager and she said she wants to speak to my manager ( I am a customer). Mind you the young manager was standing just behind her thr whole time......! He did NOTHING and she continued to go nuts. This went on for some time. I will definitely not be back and don't recommend this location to anyone. Go at your own Risk.(Good luck) - A.I response NEVER help. I am calling corporate! - As for thr owner of this location. A.I. respond is not enough. You need to pop up vist and correct your location with the BAD customer service. I am willing to meet you or video it if you will like. But the auto respond is NO help!...