Starbucks — Restaurant in Burbank

I love this place but I’m so bad with names. I go to this location about 3-4 times a week and I’ve always been treated so well and had fast service unless it’s busy. Anyways today September 11 I went in at 7:55 am as I always do and a blonde “attended” me. She walked away when the customer in front of me was done because she seemed excited that she was probably gonna get to go home early which I found rude since she’s still on the clock there’s no reason for her to walk away when there’s clearly people waiting and she’s the only cashier. So she comes back and tells me yes?.. (a Starbucks cashier has never greeted me this way before) I proceed to order my drink and she asks for my name and types it in and walks away again to keep talking and she comes back and looks at me with a look like she was wondering what I was still doing there and she says what? So I tell her I still needed to add to my food (since I didn’t have the chance when I told her about the drink) she says ok and walks away AGAIN I insert my card cause at this point I’m frustrated that she was absolutely rude and I just walked away. My order was simply a grande hot chocolate and a blueberry muffin. I didn’t get her name but she was a blonde and did mention to someone else that she was in at 4 am today. The reason I give it 5 stars anyways is because everyone else here has always been so positive quick and polite and this experience today just disappointed me which is the point of this whole paragraph. This cashier acted in a way that was inappropriate in a workplace where customer...

This was the worst experience I have ever had at Starbucks on Glenoaks & Keeler in Burbank. First of all, the only thing my child wanted was pumpkin flavor, & they were out of it. I thought if I approached the manager, to ask for something similar & when they were going to have it again, & the manager had the worst attitude ever! She had long black hair in a pony tail, & was even giving us dirty looks after she so rudely confirmed that they were out of pumpkin syrup. Not even a smile. No curtousy. Then she turned her back & walked away. I was so embarrassed, because there were other people that saw this. I was really nice about it too. Also, the bathrooms were disgustingly filthy. Toilet paper everywhere, pee on the ground, they smelled really bad. Both of them. And when I told her, she said, "ya, I already know, I have someone coming to clean it soon." I felt sorry for the poor girl who had to clean it. No help from the manager. All she was doing was bossing her employees around. Horrible, horrible manager service. I will not be going back here, and I don't recommend this location to anyone. It reminded me of a messy, bad energy junk yard. And also the bacon was raw on the bacon guda sandwich. Almost...

I am a regular customer at this location, and enjoy getting work done on my laptop- thank god for the tables! Today, I asked the cashier (name is EDGAR) if he could give me a water, and he said I would have to purchase drink/food in order to get water because of company policy. How frustrating I thought to myself since I was given free water earlier this week at the same location, but sure I understood it was likely a new policy and accepted it. About 30 minutes into my work, the same cashier approached me and asked me if I had made a purchase for today? I was confused, as he just denied my water 30 minutes prior and knew I didn't make a purchase. He then said that unfortunately I would not be able to sit down at the table- he was trying to kick me out! THIS IS THE SAME GUY WHO REFUSED ME WATER. You can't kick someone out from Starnbucks because they., I've been a loyal customer at this location. Most days I order food/ drink. This cashier had a terrible attitude with me- Never coming back...